AOL Soft Bounce

We did 2 mailings for a new client in the last couple of weeks. They have a small list (< 300) with approximately 40 subscribers. On the first mailing all we had few bounces, none from aol. With the second mailing we had about 30 bounces. Half the aol subscribers soft bounced with the "Mail block-General". The client is concerned about this. I'm wondering, since half the aol subscribers did not bounce, what could the issue be?

Any help would be greatly appreciated.

roshodgekiss roshodgekiss, 6 years ago

Hi rcharamella, could you kindly get in touch with our support team with your campaign details? In the last week, some of our customers have been affected by unusually high number of bounces with AOL, however our support team will have to take a look at your campaign to confirm what happened and recommend what is to be done next. Many thanks!

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