Auto responder 12 month max?

Hi guys,

A client of mine has been sending autoresponder emails for a year now, and was trying to post the next installment but got an error message saying that he couldn't set a date of greater that 52 weeks. Is there any reason for that, or a way to remove that limitation? (If not, it would be good to make it clear in the docs that this is the case, as I couldn't find it if it's there. It would have influenced the decision about whether or not to use this option.)

It's thrown us a bit, as we don't know what to do now. Any suggestions? We did think of setting up another autoresponder, but I don't see how the list would work. You'd have to continually add people to the list manually, but they wouldn't get any emails created before they joined ... so it doesn't seem a workable option.

roshodgekiss roshodgekiss, 4 years ago

Hi ralph, good to hear from you here. Unfortunately, 1 year is as far as the autoresponders go at the moment (unless you have annual, birthday-style emails set up). It wasn't initially designed to send emails across long durations as subcribers could come and go as well as change email address etc. That said, I can see how this might be a limitation and would gladly add a vote on your behalf to possibly add a longer duration autoresponder in the future.

What you could do possibly is add a 'Renew date' custom field, based on presumably the subscriber's existing 'Signup date' field, but with a date that's ~12 months in the future. You can then create a new autoresponder that is triggered using this field. But in the long run, your client is probably best of transitioning to sending regular campaigns, as our non-anniversary based autoresponder series weren't designed to extend indefinitely into the future.

Sorry about this ralph - I'll let you know if we change this in a future update.


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ralph.m, 4 years ago

Thanks for your reply, Ros. Certainly add my vote to the longer autoresponder duration. I guess it doesn't make sense to have an autoresponder that goes on forever, though, so clearly some rethinking to do here!

roshodgekiss roshodgekiss, 4 years ago

Done, thank you so much for your feedback here :D


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ralph.m, 4 years ago

If I may ask, Ros, is there a page you can point me to that explains how to do what you suggested above:

roshodgekiss :

What you could do possibly is add a 'Renew date' custom field, based on presumably the subscriber's existing 'Signup date' field, but with a date that's ~12 months in the future. You can then create a new autoresponder that is triggered using this field.

I did read up on custom fields etc., but got a bit lost with setting this up. The client is hoping to extend the autoresonder a bit longer before moving to regular emails, so if there is a feasible way to do this, we'll try to use it.

Thanks again,

Ralph

roshodgekiss roshodgekiss, 4 years ago

Hi ralph, this is going to be a fairly manual process that will potentially involve a spreadsheet function or so - we don't have step-by-step instructions, but I'll try to walk you through the process.

What you will need to do first up is create the 'Renew' custom field, then export your active subscribers, including the 'Renew' and 'Date Added' fields (pictured).

https://img.skitch.com/20111215-1e5is2jg16esyfaefw45762d79.png

Once you've exported this CSV, you can then create the new 'Renew' dates in your spreadsheet program of choice, using something like =DATE(YEAR(A1)+1,MONTH(A1),DAY(A1)) Once done, reimport to your list and create a new autoresponder series.

Of course, there's our guides to creating custom fields and autoresponders. Hope that helps!


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ralph.m, 4 years ago

Thanks very much for your detailed reply, Ros. I'll give that a shot!

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