Can't trigger autoresponder when adding subscribers manually?

I'm attempting to send a list of customers an autoresponder message. (Set to send immediately on subscription)
I have set up the message and set the autoresponder to live.
I have then selected the list and added in three test email address manually as new subscribers.

However this does not trigger my autoresponder message?
NOTE: I found that this was no possible via a forum post in this forum.

So as a work around I thought I'd use the "Create a subscribe form" and place this on a hidden page on my website. However I've since submitted it through this and I've still not received anything nor has this email address appeared as a subscriber? Help

adamlcasey, 4 years ago

Any advice on this from CM team? Pretty desperate now.

Mathew Mathew, 4 years ago

Hi Adam,

Can you please contact us at support with more details of the client, list and autoresponder you are working with (and also where the subscribe form is) and we can take a look for you.

Unfortunately it is tricky to troubleshoot these ones without that level of detail.


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adamlcasey, 4 years ago

Ticket logged No.525638

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