Potential data issue?

Hi there I've just opened a report for a campaign we sent this morning.
Under 'Recipient Activity' and 'Opened' I have 41 showing.
What I export the .csv file there are 41 rows. But this is counting the header of the csv file.
So there is actually only 40 people that have opened.

davidaf davidaf, 5 years ago

HI adamlcasey

Thanks for getting in touch. Can you contact us at support with the account and campaign details and we can take a look at what's going on there. Thanks!


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adamlcasey, 5 years ago

Will do thanks

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