The old Gmail Black Hole

I have read several posts here about gmail and delayed delivery and unreceived campaigns. I have to say it looks like I am another victim. When testing an email for potentail client I tried to demo a few past campaigns to him. Well he didnt get any of them. So I started looking back through my recent campaigns and noted not one gmail email is listed on the opened stack. Whoa....thats bad...

So is there something in general I need to do to try and avoid this, or are we still working on a solution?, the use of gmail is prolific around here and this is not good for my business or my clients obviously.

Await any advice.

Cheers

roshodgekiss roshodgekiss, 4 years ago

Hi Krazza, thank you for your report here. This issue you're describing sounds quite different from the sporadic delays we've come across with Gmail (which we're in the process of resolving). Sometimes test emails don't arrive when they're sent to the same domain as the from: email address - this can generally be resolved by whitelisting our servers on the client's end (or sending from a different domain in the interim).

Should this not solve the issue, be sure to get in touch with our team with campaign details and we'll look at why this is happening in your account. All the best, Krazza!


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Krazza, 4 years ago

Well I should have clarified "Test Emails"...i actually created a new list and sent a previously sent campaign from different clients account to him....so I wasnt using the Test Email functionality.

Can you explain this a little more too "whitelisting our server"...surely you are not asking to white list every gmail user I have out there.....?.....

roshodgekiss roshodgekiss, 4 years ago

Hi Krazza, I'm a little confused - in your earlier post, you mentioned that "So I started looking back through my recent campaigns and noted not one gmail email is listed on the opened stack." - does this mean you're not having issues sending to Gmail domains, or have I misunderstood?

Whitelisting is in regards to setting up a receiving mail server so that it accepts email (test or otherwise) from our sending IPs. If you are sending to @gmail.com accounts, then this is out of our control - however if you're sending to a custom domain like @yourcompany.com, then there are steps you can take to ensure email gets delivered.

There are also issues with using a @gmail.com address as your From: address - I'm not sure if this is relevant in your instance, but it may have implications, delivery-wise.

Thanks, Krazza! With a little clarification, I hope I can help further. :)


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