Test Email OK - Campaign rejected as Spam

Hi there, new to Campaign monitor - so far so good!

I am having an issue whereby I create a campaign and test with no issues to my inbox. However I then created a 10 person test campaign and my server rejected and deleted the identical email prior to arriving at my inbox - essentially a high spam score causing deletion.

Spam assassin check indicates that some URIs are greylisted here: http://uribl.com/

Comparing the source code from both emails, the accepted test used createsend1.com and the failed used createsend4.com. Other than that there are no differences in the source code..... I can't figure it out.

Question 1) Is createsend4.com grey or blacklisted?
Question 2) Is there anyway that I can use my own absolute image paths to avoid createsend and deep directory aliases being used?

Thanks!

Email source below...

<!DOCTYPE html PUBLIC "-//W3C//DTD XHTML 1.1//EN" "http://www.w3.org/TR/xhtml11/DTD/xhtml11.dtd">
<html xmlns="http://www.w3.org/1999/xhtml" xml:lang="en">
<head>
<meta http-equiv="Content-Type" content="text/html; charset=utf-8" />
<title>RBC Feeling Good Wellness Campaign - Understanding Mental Health</title>
    <style type="text/css">
        td {vertical-align: top;}
        h1, h2, h3 { font-weight:normal; padding:0; margin:0;}
        p { margin:0; padding:0;}
        body {font-family:Arial; font-size:16px; color:#000; line-height:25px;}
        body a:link, body a:active, body a:visited {text-decoration: none; color: #009DDC;}
        body a:hover {color:#009DDC; text-decoration: underline;}
        
    </style>
</head>
<body style="text-align:center;font-family:Arial;font-size:16px;color:#000;line-height:25px;" >
<table cellpadding="0" cellspacing="0" width="690"  align="center" style="font-family:Arial;font-size:16px;color:#000;line-height:25px;" >
    <tr>
        <td align="left" style="vertical-align:top;" >
            <a href="http://lifespeakinc.createsend1.com/t/j/l/qyhjty/l/r/" target="_blank" style="font-size:12px;color:#55BCEB;text-decoration:none;" >
            If this email is not displaying correctly, please click here</a>
        </td>
    </tr>
    <tr>
      <td valign="top" style="vertical-align:top;" >&nbsp;</td>
    </tr>
    <tr>
        <td valign="top" style="vertical-align:top;" ><p style="margin-top:0;margin-bottom:0;margin-right:0;margin-left:0;padding-top:0;padding-bottom:0;padding-right:0;padding-left:0;" ><img src="https://i1.createsend1.com/ei/j/21/EA8/445/064344/csimport/emailheader_0.jpg" /></p></td>
    </tr>
    
        <tr>
          <td valign="top" style="vertical-align:top;" >
                <h1 style="margin-bottom:10px;text-align:center;font-weight:normal;padding-top:0;padding-bottom:0;padding-right:0;padding-left:0;margin-top:0;margin-right:0;margin-left:0;" ><img src="https://i2.createsend1.com/ei/j/21/EA8/445/064344/csimport/rbc_logo_1.jpg" alt="" width="92" height="104" /></h1>
              <h1 style="color:#009DDC;font-size:40px;font-weight:bold;margin-bottom:10px;line-height:47px;text-align:center;padding-top:0;padding-bottom:0;padding-right:0;padding-left:0;margin-top:0;margin-right:0;margin-left:0;" >Feeling Good Wellness Campaign</h1>
              <p style="color:#009DDC;font-size:24px;font-weight:bold;margin-bottom:0px;line-height:47px;text-align:center;margin-top:0;margin-right:0;margin-left:0;padding-top:0;padding-bottom:0;padding-right:0;padding-left:0;" >Understanding Mental Health</p>
              <p style="color:#009DDC;font-size:24px;font-weight:bold;margin-bottom:30px;line-height:47px;text-align:center;margin-top:0;margin-right:0;margin-left:0;padding-top:0;padding-bottom:0;padding-right:0;padding-left:0;" ><img src="https://i3.createsend1.com/ei/j/21/EA8/445/064344/csimport/rbc_living_well_en_2.jpg" alt="" width="229" height="104" /></p>
                
               <p style="margin-top:0;margin-bottom:0;margin-right:0;margin-left:0;padding-top:0;padding-bottom:0;padding-right:0;padding-left:0;" >With mental health issues affecting us all at some time, either directly or indirectly through a family member, friend or colleague, this year's &quot;Feeling Good&quot; wellness campaign, in partnership with the Let's Talk About It initiative, is designed to help you learn more about mental health. <strong>Click on the links below</strong> to hear from the leading experts below as well as a number of others on a variety of mental health topics - you also have the opportunity to win some great prizes and support Kids Help Phone – an important resource that helps children with their tough questions and struggles.</p>
              <p style="margin-top:0;margin-bottom:0;margin-right:0;margin-left:0;padding-top:0;padding-bottom:0;padding-right:0;padding-left:0;" >&nbsp;</p>
               <table width="90%" border="0" cellpadding="0" cellspacing="0" align="center">
                 <tr>
                   <td width="45%" style="border-width:1px;border-style:solid;border-color:#009DDC;padding-top:15px;padding-bottom:15px;padding-right:15px;padding-left:15px;vertical-align:top;" ><p style="margin-top:0;margin-bottom:0;margin-right:0;margin-left:0;padding-top:0;padding-bottom:0;padding-right:0;padding-left:0;" >At    least a third of the population is affected by mental illness in some    form.&nbsp; Click on the link below to learn more about mental illness from    Dr. David Goldbloom:<br />
                     <a href="http://lifespeakinc.createsend1.com/t/j/l/qyhjty/l/y/" target="_blank" style="text-decoration:none;color:#009DDC;" ><strong>Facts About Mental Illness &raquo;</strong></a></p></td>
                   <td width="10%" valign="top" style="vertical-align:top;" >&nbsp;</td>
                   <td width="45%" valign="top" style="border-width:1px;border-style:solid;border-color:#009DDC;padding-top:15px;padding-bottom:15px;padding-right:15px;padding-left:15px;vertical-align:top;" ><p style="margin-top:0;margin-bottom:0;margin-right:0;margin-left:0;padding-top:0;padding-bottom:0;padding-right:0;padding-left:0;" >A    restful night`s sleep is an integral part of the maintenance of good mental    health. Click on the link below to learn how to increase your chances of    waking up refreshed and energized, thanks to Dr. Joti Samra:<br />
                     <a href="http://lifespeakinc.createsend1.com/t/j/l/qyhjty/l/j/" target="_blank" style="text-decoration:none;color:#009DDC;" ><strong>Effective Sleep Hygiene Principles &raquo;</strong></a></p></td>
                 </tr>
              </table>
            <p style="margin-top:0;margin-bottom:0;margin-right:0;margin-left:0;padding-top:0;padding-bottom:0;padding-right:0;padding-left:0;" >&nbsp;</p>
              <p style="text-align:center;font-weight:bold;margin-top:0;margin-bottom:0;margin-right:0;margin-left:0;padding-top:0;padding-bottom:0;padding-right:0;padding-left:0;" >Please share this message with your spouse or family member</p>
            <p style="margin-top:15px;margin-bottom:10px;margin-right:0;margin-left:0;padding-top:0;padding-bottom:0;padding-right:0;padding-left:0;" ><img src="https://i4.createsend1.com/ei/j/21/EA8/445/064344/csimport/ruler_3.jpg" /></p>
                
                
            <h2 margin-bottom:10px;="margin-bottom:10px;" style="color:#079CD7;font-size:24px;margin-bottom:10px;font-weight:normal;padding-top:0;padding-bottom:0;padding-right:0;padding-left:0;margin-top:0;margin-right:0;margin-left:0;" >Weekly Wellness Prizes</h2>
                
                  <p style="margin-top:0;margin-bottom:0;margin-right:0;margin-left:0;padding-top:0;padding-bottom:0;padding-right:0;padding-left:0;" >Everyone registered in the Campaign has the chance to win one of several Weekly Wellness Prizes.</p>
                
<p style="margin-top:15px;margin-bottom:10px;margin-right:0;margin-left:0;padding-top:0;padding-bottom:0;padding-right:0;padding-left:0;" ><img src="https://i4.createsend1.com/ei/j/21/EA8/445/064344/csimport/ruler_3.jpg" /></p>
            <h2 style="color:#079CD7;font-size:24px;margin-bottom:10px;font-weight:normal;padding-top:0;padding-bottom:0;padding-right:0;padding-left:0;margin-top:0;margin-right:0;margin-left:0;" >Mobile Devices</h2>
                
                  <p style="margin-top:0;margin-bottom:0;margin-right:0;margin-left:0;padding-top:0;padding-bottom:0;padding-right:0;padding-left:0;" >Enjoy the convenience of listening  to these experts on your <strong>smartphone</strong> or <strong>tablet</strong>. </p>
                <p style="margin-top:0;margin-bottom:0;margin-right:0;margin-left:0;padding-top:0;padding-bottom:0;padding-right:0;padding-left:0;" ><a href="http://lifespeakinc.createsend1.com/t/j/l/qyhjty/l/t/" style="text-decoration:none;color:#009DDC;" ><strong>http://ondemand.lifespeak.com/mobile &raquo;</strong></a></p>
              <p style="margin-top:15px;margin-bottom:10px;margin-right:0;margin-left:0;padding-top:0;padding-bottom:0;padding-right:0;padding-left:0;" ><img src="https://i4.createsend1.com/ei/j/21/EA8/445/064344/csimport/ruler_3.jpg" /></p>
            <h2 style="color:#079CD7;font-size:24px;margin-bottom:10px;font-weight:normal;padding-top:0;padding-bottom:0;padding-right:0;padding-left:0;margin-top:0;margin-right:0;margin-left:0;" >Web Chat with Dr. David Goldbloom and Campaign Grand Prize</h2>
                
                  <p style="margin-top:0;margin-bottom:0;margin-right:0;margin-left:0;padding-top:0;padding-bottom:0;padding-right:0;padding-left:0;" >On <strong>March 29th, from noon until 1:30 pm EST</strong>, <strong>Dr. David Goldbloom</strong> will be available online to answer your questions  about mental health. Sign up here: <a href="http://lifespeakinc.createsend1.com/t/j/l/qyhjty/l/i/" style="text-decoration:none;color:#009DDC;" ><strong>http://ondemand.lifespeak.com/AskTheExpert/rbc/03-29-2012/LifespeakAskTheExpert_EN_03-29-2012.ics</strong></a> <br />
               During the  last week of the Campaign, you will receive a link to a short survey that you  must fill out in order to be eligible to win the Grand Prize!</p>
<p style="margin-top:15px;margin-bottom:10px;margin-right:0;margin-left:0;padding-top:0;padding-bottom:0;padding-right:0;padding-left:0;" ><img src="https://i4.createsend1.com/ei/j/21/EA8/445/064344/csimport/ruler_3.jpg" /></p>
                
              <h2 style="color:#079CD7;font-size:24px;font-weight:normal;padding-top:0;padding-bottom:0;padding-right:0;padding-left:0;margin-top:0;margin-bottom:0;margin-right:0;margin-left:0;" >Library Access</h2>
                  
            <p style="margin-top:0;margin-bottom:0;margin-right:0;margin-left:0;padding-top:0;padding-bottom:0;padding-right:0;padding-left:0;" >You can  access LifeSpeak On Demand Mental Health Campaign Library anytime by logging  onto <a href="http://lifespeakinc.createsend1.com/t/j/l/qyhjty/l/d/" style="text-decoration:none;color:#009DDC;" ><strong>http://ondemand.lifespeak.com &raquo;</strong></a></p>
          <p align="center" style="margin-top:0;margin-bottom:0;margin-right:0;margin-left:0;padding-top:0;padding-bottom:0;padding-right:0;padding-left:0;" ><strong>Username:</strong> healthy              </p>              <p align="center" style="margin-top:0;margin-bottom:0;margin-right:0;margin-left:0;padding-top:0;padding-bottom:0;padding-right:0;padding-left:0;" ><strong>Password:</strong> mind</p></td>
        </tr>
        
        
</table>
<p style="margin-top:0;margin-bottom:0;margin-right:0;margin-left:0;padding-top:0;padding-bottom:0;padding-right:0;padding-left:0;" >&nbsp;</p>
<p style="margin-top:0;margin-bottom:0;margin-right:0;margin-left:0;padding-top:0;padding-bottom:0;padding-right:0;padding-left:0;" >
  <a href="http://lifespeakinc.createsend1.com/t/j/u/qyhjty/l/h/" style="text-decoration:none;color:#009DDC;" >Unsubscribe</a> | <a href="http://lifespeakinc.forwardtomyfriend.com/j/l/2AD73FFF/qyhjty/l/k" style="text-decoration:none;color:#009DDC;" >Forward to a friend</a>
</p>
</body>
</html>
roshodgekiss roshodgekiss, 4 years ago

Hi jattwood, welcome to the forums! I'm glad you've had a largely enjoying the experience so far :)

Spam assassin check indicates that some URIs are greylisted here: http://uribl.com/

The greylisting is a false positive - we've requested to be delisted numerous times. Sorry about the scare here, but to our knowledge, our servers aren't being blacklisted and campaigns shouldn't be going to junk for this reason alone.

Question 1) Is createsend4.com grey or blacklisted?

It seems that both createsend1.com and createsend4.com are greylisted - we've been doing our best to change this. In the interim, may I also suggest removing the URLs as text (eg. http://ondemand.lifespeak.com/mobile) in your design, as these can sometimes trigger phishing warnings.

As mentioned above, greylisting alone doesn't usually cause an email campaign to go to junk, however sending within the same domain commonly does. I'd recommend seeing if this is the case. :)

Question 2) Is there anyway that I can use my own absolute image paths to avoid createsend and deep directory aliases being used?

Yes, you can host your images yourself by turning off image downloading. Note that the deep directory aliases shouldn't be causing tests to go to spam, either.

I see you've already set up a custom domain - which is fabulous. It's likely that if you are sending to @lifespeak.com email addresses, it's the 'sending within the same domain' I've mentioned above, but by all means get in touch with our team if you would like us to look into this further. Thanks, jattwood! Hope this helps.


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