Is anyone else having a problem logging in?

Can't get to my account gages via login or usual custom URL

ballvicki, 5 years ago

Me too!

skai, 5 years ago

same problem here

astutemedia, 5 years ago

Yep, cant log in from UK

buddhatm, 5 years ago

Same here.

KPAP, 5 years ago

same issue with mine. i need to send out to a list of 20k today

Greg Strutton Greg Strutton, 5 years ago

Hi All,

Our apologies, we are experiencing some issues that is affecting access to the App and API.  The team are working on the issue as we speak and whilst we don't yet have an ETA, we hope to be back online very soon.

Our apologies again, we'll update this thread as soon as the issue has been cleared.

Greg Strutton Greg Strutton, 5 years ago

The service is back up and running!

Our apologies, we had an issue with our load balancer.  We'll be posting a blog soon explaining what happened.

Again, our apologies and thanks for your patience.

Greg Strutton Greg Strutton, 5 years ago

Just a quick update for you, we have posted some details about this downtime on our blog: … planation/

If you do have any questions or concerns, please get in touch with us via our support form:

nedpoll, 5 years ago

same here :(

roshodgekiss roshodgekiss, 5 years ago

Hi nedpoll, we haven't had any login issues reported with the app. Have you tried clicking the 'I forgot my password' link on your account login screen? If you have no luck with the password recovery process, kindly get in touch with our team with your account details and we'll assist you with this. Thank you!

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