This is copied from another template so can't see why it wouldn't work
it relates to this campaign
The field [salutation] isn't merging although the email address in the footer works OK.
Hi g-wiz. Thanks for bringing this to our attention. Your field should be working, you're right. We're looking into the issue right now.
Hi Again. Just to let you know (and anyone else reading this). We've identified a fix for the issue and moved it live. Our apologies for any inconvenience.