Multiple Options field import match

When importing a CSV file, one column is mapped to a "Multiple Options (can only select one)" field but can make the import.

I have "Latinoamérica" and "España" in the list of possible values and the exact same string in the CSV but the import process will say not match them. If I replace "é" to "e" and "ñ" to "n" in both places, everything works OK.

Custom field names and values should respect accented characters but evidently its not.

roshodgekiss roshodgekiss, 5 years ago

Hi juanlacueva, sorry to hear about the troubles you've had with importing custom fields. In theory these values should  match up - could you kindly check that your CSV is in UTF-8 encoding prior to import? If this is the case and you're still having this issue, kindly email the file and your account details to support [at] campaignmonitor.com and we'll be sure to take a look at what's happening here.


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