Preference Center questions

Hi folks,

I have a few questions surrounding what you can and can't do with the Preference Center, and I was wondering whether anyone out there might be able to shed some light?

Firstly, is it possible to create a web link to a Preference Center? We use Campaign Monitor to handle subscribes from our website to various lists (newsletters, latest info, promotions etc), and I'd like to be able to provide a link on our website near the signup page that lets people amend their details. Is that possible, or is the only way to do it via a link on an email?

Secondly, is there any way to re-order the fields on the Preference Center form? At the moment it seems to just pull them in exactly in the order they were created, and over time as we've added more Custom Fields in these have become a little disjointed. For example, the address fields no longer sit next to one another as requirements changed and more fields were created to gather additional data.

Many thanks in advance for any information anyone can provide.

Cheers

roshodgekiss roshodgekiss, 4 years ago

Hi jan.hails, thank you for your questions here. I'll do my best to help :)

Firstly, is it possible to create a web link to a Preference Center?

Not at present, I'm sorry to say - it can only be accessed via email. Alternately, you can roll your own preference center using our API.

In the interim, I'll add your vote for this internally and let you know if it's something we introduce in the future. It's something I'd be keen to see, too!

Secondly, is there any way to re-order the fields on the Preference Center form?

Not currently, but we do get quite a few votes for this one. I'll keep you posted, as it sure would be a welcome change :) As you mention, the fields are ordered as they are created.

Thanks again, jan! Keep up the great feedback :)


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carl.michael, 4 years ago

I too would like the ability for subscribers to be able to edit their preferences from a link on my website.

The API is great, but as someone who can't program, it presents a massive challenge

roshodgekiss roshodgekiss, 4 years ago

Hi carl, thank you so much for this request. We've had a couple of votes for this, so happy to add yours and keep you posted if it's something we add in the future. Agree, it would make things a lot easier! :D


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Stephen, 3 years ago

Hi jan.hails,

Just following up here to let you know that it's now possible to re-order custom fields and make certain fields mandatory in your lists and on your Subscriber Preference Center pages!

This is now live in your account under 'Lists & Subscribers', and then within the 'Custom fields' option in each of your lists, so be sure to check it out. You can also learn a little more about below:

http://help.campaignmonitor.com/topic.aspx?t=113

Thanks again for your feedback and for helping to make this happen, and do let us know if you have any questions here!

kareljanvh, 1 month ago

I want to roll my own preference center with the API. But if you can only query a subscriber through the e-mail address, this is very insecure. I want to add a link in the mail like the CM link to a preference center page. In order to do this secure you need a public ID of some sort. Is this possible?

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