Uploading new template - screenshot image never generates...

This was a problem for me yesterday and I took a break and tried again today. Same thing. Just a rotating circle going and going, never loading. I checked & it seems others had this problem 4-6 months ago, but this is the first time I'm experiencing it. Help and thanks in advance.

roshodgekiss roshodgekiss, 4 years ago

Hi kickpleat, sorry about the late response here. Are you still encountering an issue with template screenshots generating? It seems to be running smoothly today, but if you're still in a jam, kindly contact our team with account details and we'd be happy to take a look at this. Sorry about this trouble!

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