Changing our custom domain name?

We have a high profile client using a client account beneath ours, and the've expressed concern that sharing campaigns have "cm.mydomainhere.com" in the URL. Couple questions:

1) is there any way that we can have this one client on their own custom domain name?

2) what happens if we change our own custom domain name? are things like links and images broken from formerly sent campaigns after this?

My thought is to purchase a generic email sending domain name for blasting.

roshodgekiss roshodgekiss, 4 years ago

Hi bdcadvertising, welcome to the forums! I see that Jarrod has responded to your email to support, but here are the answers, for the benefit of others reading this thread.

At present, it isn't possible to give individual clients a custom domain name. It's still on our radar, so I'll certainly note your interest internally and let you know if it's something we add in the future.

Yes, it is possible to change your custom domain name, however you will need to make a few changes to your CNAME records to ensure  a smooth transition. Getting a generic domain name may be suitable in this instance.

Thanks, bdcadvertising! I hope this has been helpful. All the best!


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djwhisky, 4 years ago

The whole changing of a custom domain name is cropping up for us now too... We want to change the domain and obviously don't want to break any of the old campaigns that our clients have sent out, however, if I'm correct then when we change, if the client visits our old URL they will get a generic createsend.com page?

Is there any way of the system saving old custom domains and then 301 redirecting the root (and maybe the app sections) to our new custom domain rather than just flashing up the generic page? Would make the transition for all our clients soo much easier! Maybe this should be on the things to do in 2012 thread!

roshodgekiss roshodgekiss, 4 years ago

Hi djwhisky, great to hear from you! Yes, you're correct - under normal circumstances, visiting the old custom domain name will send you to our generic createsend.com page. However, you may be able to set up a redirect with your domain registrar so that your CNAME record for cm.olddomain.com -> cm.newdomain.com. If you can turn off forwarding for folders under cm.olddomain.com, then this should work out.

At worst, you can redirect cm.olddomain.com to a page on your server and setup redirects in a .htaccess file. Sorry, I'm a bit rusty on domain management these days, but hopefully this will put you on the right path!


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djwhisky, 4 years ago

Hi Ros,
If I CNAME cm.olddomain.com to my server though, surely that will break old campaigns?

Or are you saying that we CNAME cm.olddomain.com to our server but then setup a forward so that each and every URL on the old domain   redirects to the equivalent on the new server that that won't break old campaigns?

Thanks!

djwhisky, 4 years ago

I took the plunge and did it and works brilliantly - didn't think about this before as I thought that the system uniquely associated the assets on previous campaigns with the custom-URL rather than being globally on the createsend.com domain...

Process to do it, therefore, is to point the old domain to your server and then setup a 301 redirect on this to point  the old domain to redirect to the new domain, including any folders. We use DNS Made Easy for our domain management so it was actually just a case of setting up one of their "special" HTTP Redirect DNS entries to do it.

Maybe you should update your docs to include this alternate way of changing the custom domain?

Thanks!

roshodgekiss roshodgekiss, 4 years ago

Hi djwhisky, sorry for not replying earlier there, but I'm really glad it all worked out! Turns out it's even simpler than I thought :) That's a good point, I've update the docs to mention how to redirect an old custom domain to a new one. Thank you so much for your help with this!


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venncreative, 4 years ago

I just want to add how great it would be for clients to have their own unique URL - it actually seems pretty crazy that they cant!

Otherwise - good work!

roshodgekiss roshodgekiss, 4 years ago

Thanks, venncreative - we'll be sure to look into this and let you know if it's something we add in the future. Keep up the awesome! :D


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wouter, 4 years ago
venncreative :

I just want to add how great it would be for clients to have their own unique URL - it actually seems pretty crazy that they cant!

Otherwise - good work!

My thoughts exactly. Please inform me if there is any progress in this matter.
Thank you

roshodgekiss roshodgekiss, 4 years ago

Thanks wouter - I'll add a bonus vote for this on your behalf and most certainly keep you updated. Thanks for hanging in there! :)


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