Trying to change subject lines while carrying out tests

Hi
I seem to be going round and round in circles.
I have sent my latest newsletter out as a test to 4 email addresses twice and non have been delivered.
I have tried to go back to my saved template with content and change the A and B subject lines but can find no way of doing this without seemingly having to start all over again with a non-content filled template.
When I go to resend and click edit it simply takes me to a page showing progress!
I was also trying personalisation but did not want fallback = customer, I would rather have no fallback (ie no word used) or just something like 'Hi' - is this possible?
Thanks for your help
C

roshodgekiss roshodgekiss, 4 years ago

Hi Corporate Communications, sorry about the delayed response here. This is definitely unusual behavior and we're very motivated to find out why this is happening for you. Could you kindly contact our team with your account and campaign details, so we can get to the bottom of this?

In regards to personalization, it is possible to have no fallback, ie. Hi [firstname, fallback=]. Please let us know if you have any trouble with this.


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