Subscriber reporting broken links in Outlook 2007

Hi CM Community.

We're receiving an increasing number of reports from Outlook 2007 subscribers that links in emails we send to them are not working.

Rather than clicking through to our website it directs them to our createsend.com login page.

The link works fine for other email clients. It just does not work in 2007.

Here is a link that breaks in Outlook 2007:
http://send.fatpublisher.com.au/t/y-l-yumjyd-ekydkluuu-j/ redirecting through to
http://tickets.cityrecitalhall.com/single/psDetail.aspx?psn=810&promo=ANGEL

Any ideas?

roshodgekiss roshodgekiss, 4 years ago

Hi fatpublisher, welcome to the forums. Could you kindly contact our team with account and campaign details? We'll take a look and test on our end for you. As we haven't had any other reports of similar behavior, it may be something quite specific to this campaign - we'll certainly check to be certain.


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fatpublisher, 4 years ago

Thanks, I'll forward the details through to support now.

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