Reports: (Read email with...) Mail Client Detection

Some of my clients on my list are using Lotus Notes exclusively - yet, their reported email client reports this:

"Reads email with Outlook 2000, 2003, Express"

How accurate is the mail client detection reporting?

roshodgekiss roshodgekiss, 5 years ago

Hi webdev, welcome to the forums. That's very curious - how our email client reporting works is by interpreting the user agent string that's sent when an email client makes a request to download images. Commonly, we can't detect the email client used at all, if images are turned off by default. Here's a little more on user agent strings.

In this instance, I can guess that:

- The client viewed the email in Outlook after viewing it in Lotus Notes (therefore we more recently received the Outlook UA string)
- A mail server along the way is requesting the email message and using the Outlook UA string (Exchange?)
- We've paired the UA string for Lotus Notes with Outlook. This would be bad news for us :P

If you feel it may be the latter, could you kindly contact our team? To investigate, we'd have to take a look at the full mail header in an email received by one of your clients, too. Thanks, webdev! I hope we can be of assistance.

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webdev, 5 years ago

Thanks for your response - but I think it is bad news for you (and me - I was hoping to transfer some of my other clients across to CM as well but this is a serious sticking point).

I contract to IBM - and only use Lotus Notes on this PC - as a matter of fact, don't even have MSOffice or Outlook installed on the PC.

Thanks for getting back to me - appreciate your detailed response.  Dang it, looks like I'll need to reconsider my options.

webdev, 5 years ago

Just noticed another anomaly with the Reports one of my subscribers (unique name and location) - the location reporting seems to be not working correctly, ie:

"xxxx clicked in Ivanhoe, New South Wales" - should actually be "Ivanhoe, Victoria"

Can you shed some light on this too please (didn't want to post a new topic unless I need to!)

I don't seem to be having much luck with the "Reports"...!

roshodgekiss roshodgekiss, 5 years ago

Hi webdev, it's best that you contact our team with these issues as well as campaign details. In regards to your second enquiry, I'm not sure exactly how we match geo data with place names, but I'm sure our devs can look into this and let you know why it's returning the wrong state.

Sorry about this trouble, but hopefully we'll get to the bottom of this soon.

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