Feature requests: Client CNAMES + Custom logos

I just started using multiple clients under my account, and I already got requests by my clients why they cannot have their own CNAME/domain and logo in the header of the control panel.

It would be a nice addition for sure for us resellers to be able to optionally have these settings available per individual client.

I understand I could create separate CM accounts, but that defeats the purpose of having a single account to arrange all clients.

roshodgekiss roshodgekiss, 4 years ago

Hi peter786, welcome to the forums! I'm really sorry for not replying earlier. We're more than happy to consider per-client rebranding of accounts (including domains), so a huge thanks for your suggestion here. If it's something we go ahead with in the future, I'll be sure to let you know.


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peter786, 4 years ago

Sorry to bump this old topic again, but the lack of client CNAME support seems to have a direct negative influence in the subscribe process.  I analysed this very carefully by converting an up-to-date maintained external mailing database. Those external subscribers were invited via an email campaign (send via the other system) and were asked to reconfirm their subscription, so their details are correctly entered at the opt-in list here at CampaignMonitor.

The main issue is that those potential subscribers are being confronted twice (!) with a domain name they aren't familiar with.  It's our agency subdomain they see, and not a subdomain of the actual client who is using the service and is sending emails to their subscribers.

The first 'optin-subscribe' url can be made 'invisible' somehow, by sending out an HTML campaign and linking the url to a button.   The second validation URL is completely beyond our control, as it's being generated via the essential $$link$$ tag.   If that tag could simply be customised with a CNAME setup (read: subdomain from client), then I'm pretty sure it would result in a lot more conversions. Currently we notice the majority of the subscribers our client had in his own external database actually clicked on the invitation email to reconfirm. The second email automatically generated by CampaignMonitor has unfortunately poor results, because of the unknown domain name.

It would be a big benefit for agencies, clients, and eventually CampaignMonitor to optimise this subscription flow by adding decent CNAME support throughout the entire subscribe/unsubscribe process.

For some of my clients, this is a BIG NO to choose for my agency, as their subscribers should never be confronted with another domain in their campaigns.

roshodgekiss roshodgekiss, 4 years ago

Hey there peter, thank you so much for sharing your experiences with us here - I'm sorry I haven't had an update in the 4 months since your original post. I'm more than happy to give this a bump internally, as it's something I'd be keen to see in a future update, too. Hopefully we'll have some good news for you soon!


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shg, 4 years ago

Bump from me too, would love this.

roshodgekiss roshodgekiss, 4 years ago

Onto it, shg - I've added your vote internally. Would be great to add this, fingers crossed!


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collinh, 4 years ago

I just sent in a support request for this same thing since I wasn't sure if the system was already capable of doing it. I'm bumping up against the exact issue Peter describes above. But it's not just the *.createsend.com domain being unrecognised by subscribers—in some situations there is a need to actively obscure my involvement with a client.

Consider this another big fat vote in favour of client CNAME support throughout the entire process, please.

roshodgekiss roshodgekiss, 4 years ago

Absolutely, collinh - I've added your vote for this internally. This is something our team is considering in earnest - I'll keep you posted if I hear any updates from the trenches here :)


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peter786, 3 years ago

Today I noticed that a client name already showed up as subdomain, at the Subscriber Preference Center, which has this domain construction:

clientname.updatemyprofile.com

This is already a great step, although I'm still looking forward to the moment that all specific campaign links generated by CampaignMonitor get this same client-centric treatment, so we agencies don't reveal ourselves.   A custom CNAME option on the actual clients domain would of course be the ideal solution (for reasons I mentioned months ago)

I can't wait to see either subdomain or real CNAME support for these links:
- webversion link
- unsubscribe / opt in links
- all links inside the content of a campaign
- social links

Thanks again for the concideration, it would make your service definitely more attractive for professional agencies with high demanding clients.

roshodgekiss roshodgekiss, 3 years ago

Hi peter786, we're certainly listening :) I've passed on your notes to our team and hopefully, we'll give this some serious consideration in the year ahead. As always, I'll faithfully keep you updated :)


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peter786, 3 years ago

WOOHOO, this is great news:  http://www.campaignmonitor.com/blog/post/3953/client-level-custom-domains-are-live


I already have two additional 'finetuning' feature requests:

1. The obvious request: Being able to set a custom logo for every client. Right now, still the default agency logo shows up on all pages, even when visiting via the new custom domain.

2. It would also be a great addition if we can customize the login page a bit more (also based per client / agency).  Here's why:  I'm pretty sure some campaign receivers check out the default clean url when analyzing the links in a campaign.  Especially people who might be interested in the service/agency behind the campaign.   Atm, those sneaky persons end up on a login pages with no further information.  It could be the ideal landing page if agencies could use that page to optionally provide information how to get in touch, and forward them to an external website.

The landing page customization could be as simple as just providing an optional area below the logo, where we agencies can add HTML/TXT info, so there's a bit of flexibility created in what to display. 

It would be a win win situation at the end: if the agency gets new campaign clients that way, then CampaignMonitor would benefit directly as well.

roshodgekiss roshodgekiss, 3 years ago

Hi there Peter, we're so happy that we ticked off something on your wishlist there! Thanks for checking out custom domains, plus posting your thoughts on what we can do better here.

> The obvious request: Being able to set a custom logo for every client.

Ha, I knew this would come up early ;) Happy to add your vote!

> It could be the ideal landing page if agencies could use that page to optionally provide information how to get in touch, and forward them to an external website.

Nice, we've kept it super-simple, but a couple of extra details probably wouldn't hurt. In the interim, we'd likely suggest setting up a custom subdomain (eg. email.yourdomain.com) if tracking down the designer is a concern.

Thanks, Peter - we really appreciate it! :D


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xxx xxx, 3 years ago

Hi peter786,

I could not concur enough with you on the topic of logo/branding customisation (for every client, including the login screen).

I have submitted my cases in point in support of this onto What can we add or improve in 2013?.

Please further your thoughts / add-to / vote there if you like!

This has been bugging me for a long time, and would love to see this implemented.

Cheers,

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