"The Subscribers File field can't be empty"

Hi everyone,

I'm having a difficulty when uploading certain subscriber lists.  When uploading I receive the error message "The Subscribers File field can't be empty".

I have reviewed the .CSV list and cannot find any differences between it and previous lists I have uploaded.  Can anyone provide assistance?


roshodgekiss roshodgekiss, 5 years ago

Hi aluke-bmf, one thing to ensure is that you're not trying to import an Excel file that's still open in Excel itself. If this isn't the case, feel free to email your list to support [at] campaignmonitor.com. We'll happily take a look at your list and see what's going on here. Best of luck!

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