Auto-response emails

I'm currently working on a campaign that we would like to incorporate auto-response emails to.
The email is in the form of an invite, so I'd like to be able to incorporate 'Yes I will be attending' and 'Thank you but I'm unable to addend' function buttons which will generate auto-responses. 

The 'Yes' response button will generate an auto response stating: Thank you for your confirmation. Please add this to your diary. We will send you a reminder email a couple of days before.
(We will then schedule a reminder email to send two days before the event through Campaign monitor)

The 'No' response button will generate an auto response stating: Thank you for confirming, we hope to see you at our next event.

Are you able to advise firstly, whether this is possible on Campaign Monitor and secondly how we should go about implementing this to our campaign?

Many thanks,

davidaf davidaf, 5 years ago

Hi Susie,

It sounds like this could be set up using Campaign Monitor. You would need to create two subscriber lists, and have the Yes link automatically add them to one subscriber list, and the No link automatically add them to another subscriber list. Then you could set up your relevant autoresponder for each list.

1. To create your Yes and No links, you'll want to create your two lists first.
2. Click on the Create a Subscribe form link for each list.
3  The form code that is generated creates all the pieces you need to create a subscribe link, but you have to piece the link together. The important bits are the action URL and the email "name" value:

4. Construct your subscribe link. It will be the *action URL*?*email name value*=[email]&cm-name=[fullname, fallback=""]

So from the above example, the final subscribe URL would be:[email]&cm-name=[fullname, fallback=""]

When you send this link through Campaign Monitor to your list, it will populate [email]with your subscriber's email and the [fullname] with their name, if you have that stored on the list (you can leave &cm-name=[fullname, fallback=""] off if you aren't gathering names). When they click on the link it will automatically add them to the relevant list, and away you go.

This can be a bit overwhelming, so if you need help constructing subscribe links, don't hesitate to get in touch with us at support and we'll be happy to help out.

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roshodgekiss roshodgekiss, 5 years ago

Hey there, Susie - Davida is on the money here. For another approach, you can also take a look at our blog post on using Campaign Monitor to track RSVPs. All the best!

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davidaf davidaf, 5 years ago

Yes, the method that Ros points out is a great and easy way to do it, too! Definitely worth a read. But before you head down that road, you wouldn't be able to use autoresponders with that method, since autoresponders are list based, and not segment based.

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