Sending from different domain

Hi there - I have a client who has been sending campaigns from their own verified domain for some time.

They have a new arm of their business, and they want to send campaigns which appear to come from the new business (with a different reply-to email address), but they want to do it from within their existing CM account.

Is this just a matter of selecting 'Use a different domain' in the "Set who this campaign is from field" and entering a different email address?

I just want to check that this isn't breaking any protocols and won't lead to any trouble at the ISP end.

I realise the best practice would be to set up a new account for the associated business and get the domain verified but they are wanting to do everything through the same login account...

Thanks for your help :)

Mathew Mathew, 5 years ago

Hi David,

Yes, just using a different domain is totally fin. They could still choose to authenticate that domain too, or use our default authentication setting as per http://help.campaignmonitor.com/topic.aspx?t=221 as you can have many authenticated sending domains for each client.


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davidl, 5 years ago

Great Mathew - thanks for clarifying that :)

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