Animated GIF not working

Hi there,

I'm having trouble getting animated GIFs working in an email for one of my clients. Initally I thought it might be down to the email client, but when previewing the template within campaign monitor itself within the browser, it doesn't work here either.

My client uses a template I made for them and they've added the GIF through the template editor area as normal. I've looked into the code etc but see nothing untoward, I've also tried saving and re-uploading the gif myself with still no joy.

Are there any bugs which might stop animated gifs working properly?


roshodgekiss roshodgekiss, 4 years ago

Hi Louisa, welcome to the forums. This is a known bug - if the animated GIF is uploaded at different dimensions from what's defined in <img editable="true" width="x" ... />, then the image will be resized and will stop animating. To avoid this, make sure the image width is the same as what's defined in the tag.

Thanks, Louisa! We're very sorry about this trouble here, but we'll be sure to let you know when we get this fixed.

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lou28, 4 years ago

Hi, thanks for letting me know, and at least there is a work around for the time being.

Thanks again

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