Links in the email are not working correctly

Hi everyone

We've created several templates after setting up clients in our main account. We're using a custom domain name, and so the template references the link as the custom domain name followed by letters (http://**************.****************.***/t/r-e-hrftrt-l-r/ as an example for the web version link). When we click on these links, they just go straight back to our main http://**************.****************.*** page. What are we doing wrong here?

Many thanks :)


Carissa Carissa, 5 years ago

Hi DStevens,

I can't be sure, but it sounds as if the DNS records you added to create the custom domain have since been changed or deleted. You might want to check and see if those are still setup correctly as per this help page.

If everything is as it should be, please contact support with details.

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