Credits and billing details


I have a problem.

I manage an account with several clients. Last week, I bought credits and allocated some to each of them.

Yesterday, I wanted to plan that if they don't have any credits left, they can buy another credits themselves.
For this, I changed the billing details and chose "They'll pay themselves".
But after this action, all the credits I allocated to them last week were deducted automatically.

How can I combinate the 2 options:
- they have credits to send campaigns ;
- when they don't have it anymore, they can buy another ones by themselves ?

Thanks for your help!

roshodgekiss roshodgekiss, 5 years ago

Hi there VG, it isn't possible at present to both allocate credits and have clients buy their own, I'm sorry to say. Perhaps you can wait until the client has finished the credits before changing them over to 'They'll pay themselves'?

I'm happy to add your vote to allow for this scenario, but I'm not sure if this is something we'll be changing in the near future. Let me know if you have any questions about this :)

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