Unsubscribe link not working on some emails

We are getting reports from clients that the unsubscribe link is not working. I've tested it and it works fine for me but I had one forwarded to me and the code looked like this:

<span style="color:#003a71;text-decoration:none">Unsubscribe. </span>

However in the template the code is:

<unsubscribe href="#" style="color:#003a71; text-decoration:none;"><font color="#003a71"> Unsubscribe. </font></unsubscribe>

I'm not sure why the font tag is there but I don't understand why it works for some people and not others.

Thanks

Dan

roshodgekiss roshodgekiss, 4 years ago

Hey there Dan, welcome to the forums. I can see what's likely happening here - there's a href="#" in the <unsubscribe> that's likely confusing the template parser / email clients. Just leave it as:

<unsubscribe style="color:#003a71; text-decoration:none;">Unsubscribe</unsubscribe>

... and all should be well. Let us know how you go :)


Get in touch with us on Twitter: http://twitter.com/campaignmonitor
We're also on Facebook: http://facebook.com/campaignmonitor

200,000 companies around the world can't be wrong.

From Australia to Zimbabwe, and everywhere in between, companies count on 
Campaign Monitor for email campaigns that drive real business results.

Get started for free
1-888-533-8098