We are getting reports from clients that the unsubscribe link is not working. I've tested it and it works fine for me but I had one forwarded to me and the code looked like this:
<span style="color:#003a71;text-decoration:none">Unsubscribe. </span>
However in the template the code is:
<unsubscribe href="#" style="color:#003a71; text-decoration:none;"><font color="#003a71"> Unsubscribe. </font></unsubscribe>
I'm not sure why the font tag is there but I don't understand why it works for some people and not others.
Hey there Dan, welcome to the forums. I can see what's likely happening here - there's a href="#" in the <unsubscribe> that's likely confusing the template parser / email clients. Just leave it as:
<unsubscribe style="color:#003a71; text-decoration:none;">Unsubscribe</unsubscribe>
... and all should be well. Let us know how you go :)