Border on JPG image

Hello!

I'm using the basic template builder. I noticed this problem: all my JPG or PNG images have a grey looking border. This is not the case when I use GIF. Same on Firefox, IE, Chrome and Safari, same border on Outlook, etc. I really need to get rid off this border.

I tried some searches in the forum but didn't find anything useful.

Any idea?

Thanks!

John

roshodgekiss roshodgekiss, 4 years ago

Hey there John, my first guess is that this border is some kind of artefact that is occurring when images are resized, so you may want to check if your images match the width of the editable region you're adding the image to in the template.

By all means get in touch with our team with campaign and image details if resizing the image doesn't help - we'll look at why this border is being added to JPGs and PNGs only. Best of luck!


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portobelloroad, 4 years ago

YES! That was it! Original picture was 600px. I resized it to 580px and there is no more annoying border.

Thanks a lot!

John

roshodgekiss roshodgekiss, 4 years ago

You're welcome - glad I could help! :D


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