Lost suscribers


When I create a suscribers list importing them from a CSV file on my computer, the list created do not match my original file, some are missing. I have checked the CSV and everything seems okay.
Any idea of what can cause this issue ?

Thanks in advance for your answer.

Diana Diana, 9 years ago

Hi just4id. Did you see a message when you imported the list saying that there were duplicates or anything like that? Do you have any addresses on the client wide suppression list? It's possible that your missing addresses were removed because they had been previously suppressed. If this isn't the case you might want to send an email in to support and we can take a look at it for you.

D. Potter
Campaign Monitor
just4id, 9 years ago


I didn't notice the client-wide suppression list... I've got my answer, thank you very much.

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