I was looking through the help files today, since I have a new user at an old (good) client, and wanted to see how much he could gain from looking through the help topics.
While most of the help content is very good, I noticed that the CS .com domain is displayed right in the screenshot within the Share a Campaign on Facebook or Twitter topic. It should be something generic.
Then, I right clicked on the image just to see where it was hosted, and was shocked to see that I was directed right to a cm .com URL (yes, CM, not even cs). I know you guys can maintain the whitelabel domain for the images in the Help files, since the images in the "Lists and Subscribers" and "Reports" sections do it properly.
Can you let us know when that's fixed?
Hey there BraceRosso, this is a really good catch - thank you for letting us know about these issues. I'm happy to add your vote to have share links changed from createsend.com - we'll hopefully get this patched up as part of a larger client domain update in the future. As always, I'll keep you posted on this one here.
In regards to the images in the help documents, I think I'm being a bit dense - I just logged in as a client and took a look at the 'How do I share my campaign on Facebook or Twitter?' help doc (https://yourdomain.createsend.com/help/topic.aspx?t=180), which from what I can see is using the account's domain for all images. Would you be able to point me in the direction of the images which are being hosted using the campaignmonitor.com domain instead? We'll get these fixed up as soon as we can.
Many thanks and sorry to trouble you like this!
That's ok, Ros. I went back in using a user account too, and you're right, I can't get the URL for the image to show up as a CM domain again. Little weird, but glad the custom domain is showing up now.
In addition to the first image on that Twitter/Facebook page, it looks like CS domain is displayed in the last image too (the share on twitter img).
Thanks for the follow-up, BraceRosso - I'll let you know if we move away from the CS domain at a later date. Thank you for bringing this up with us!
I posted this in another thread, but thought it made sense to mention here since this one is about revealing CS domains - if a user makes a mistake entering their credentials while logging in, even if it's a white label domain login, the "helpful" Contact Us link that pops up points to CS.
Hi there BraceRosso, since your earlier post, I've found there are two reasons why we don't reveal the primary contact's email address when the 'contact us' prompt is displayed:
- it exposes the primary contact to unsolicited mail
- the primary contact may ignore / miss the email and not assist the client
Also, using a form as an alternative to an email increases the chance that automated emails from us to the contact may be blocked/sent to spam. So at the end of day, we decided to stick to using the help [at] CS address, to ensure that tasks like resetting passwords got acted on.
I hope this explanation provides a little more insight into the situation here and we're absolutely open to your feedback on how we can improve things.