Unless I missed it, I'd like a page that breaks down the cost of each campaign so that I know how many of my credits are getting spent where. Currently I can only find a summary of purchases, which doesn't help if I purchase credits in advance, then bill clients later outside of CM.
Also, although I don't set client prices in CM, I imagine it would be helpful to list those figures on the same page too. CM resellers could then compare, manage (and maybe even allocate) both credits and up-sell profits all in the one location.
Hi there John, you should see how client accounts are using email credits, as well as how many are remaining on the 'Billing' page of your account (https://yourdomain.createsend.com/admin/billing/). However, I understand that assigning a dollar value to each send could be useful for future billing (ie. 1,000 email credits / $10 USD), however it could be tricky to calculate accurately after multiple credit purchases at different rates.
I'll certainly add your vote for this internally and let you know if this is something we manage to crack in the future. Keep the great feedback rolling in, we appreciate it!
Something more useful than the billing page would be great. For me, billing only tells me how much I purchased and allocated, not a breakdown. As a CM user (not the client), who buys their credits on behalf of clients, I'd like to see the trend of how much each send costs - it would always be 5 + ((1 x recipients)/100).
This probably only applies to pay as you go campaigns, but this info would help me to determine which plan is most cost effective. Can't remember for sure, but I think you charge for auto triggered emails - this would be helpful for tracking spend on them too.
Also, are your plans per client or can the unlimited plan I purchase cover several clients (providing the accumulated lists don't exceed each tier cap)?
Thanks for your time Ros.
Thanks, JohnP - this is terrific feedback. Just to clarify, the monthly plans apply per client, whereas a stack of email credits can be used across multiple clients. Hopefully you'll find the former a bit easier to manage from a cost perspective :)