I found this post , but I'm not sure if that is exactly the same or if that bug is even still 'out there'. My apologies, if this is a duplicate.
I was just working on cleaning up some of our list and segment naming conventions, to clarify for a newer worker.
In our primary list, we have almost 13,000 subscribers.
We have a custom field of type "Multi-Options (select many)" with two values provided. It can be both, one choice or nothing.
I have 4 segments that should be telling me the breakdown, but I'm seeing numbers that are WAY too low, and don't match the subscriber data when I export the active list to a .csv
Criteria :: Count :: Expectation from CSV file
No Value Provided :: 73 :: correct
Value A :: 215 :: 12,712 (if will include when other values exist) or 12,481 (if only solo entries count)
Value B :: 1 :: 348 (if includes when other values exist) or 117 (if only solo entries count)
Value A and Value B :: 1 :: 231
I'm completely stumped. I thought maybe we had a form putting in a third value somehow that I couldn't check for, but would appear in the exported subscriber detail, but no "luck".
Is this the symptom of a system-wide bug or is something with wrong my with configuration? If the latter is the case, please let me know how I should try to troubleshoot further. I'm just stumped.
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