How many soft bounces before subscriber is added to suppression list?

I've had what looks like 100+ subscribers soft bounce for 3 emails in a row. When do soft bounces get converted into a hard bounces?

roshodgekiss roshodgekiss, 4 years ago

Hi JohnP, once an email address has soft bounced 3 times without any trackable activity it will automatically be converted to a hard bounce and be removed from your list - here's our help topic on this. We're happy to view your list if you're finding some email addresses to be persistent, so by all means pop us a line with details if you'd like us to take a look. :)


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JohnP JohnP, 4 years ago

Thanks Ros. For some reason I thought it was twice, which is why I was a bit caught out seeing them there for the 3rd time. I'm sure they'll be gone for the next send...

roshodgekiss roshodgekiss, 4 years ago

Awesome, let us know if you see anything unusual, but it's usually 3 strikes and they're out :)


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