Tags Not Merging Data

I have an email template whereby I have added custom tags. In order to not have fields print an empty line when there is no data present I followed the instructions within this post: https://www.campaignmonitor.com/forums/post/21552/#p21552.

Below is the code:

<p>
        [title] [firstname] [lastname]</p>
    <p>
        [jobtitle]</p>
    <p>
        [company]</p>
    <p>
        [address1]</p>
    <p>
        [address2]</p>
    <p>
        [address3]</p>
    <p>
        [pobox]</p>
    <p>
        [postcode]</p>
    <p>
        [city]</p>
    <p>
        [country]</p>
    <p>
        [mobilecountry][mobilearea][mobile]</p>
</div>
<p>

[firstname] and [lastname] are not being printed to and when previewing the document do not show. They only appear when in editing mode. Similarly I have 'Dear [firstname] [lastname]' which is also experiencing similar issues.

Really hoping someone can help me out as this campaign is already quite overdue.

roshodgekiss roshodgekiss, 4 years ago

Hi Artdub, I see that Fionnuala on our team has responded to your request via email. Could you kindly reply with campaign details, so we can look into this for you? Sorry for the wait here, but we'll need to take a look at your campaign to determine why personalization isn't displaying here.


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Artdub, 4 years ago

I have replied thanks. However if we could speed up the response I would greatly appreciate it as my campaign is seriously delayed (mainly due to internal issues).

roshodgekiss roshodgekiss, 4 years ago

Hi there, it looks like Fi worked through this issue with you - thanks for your patience and all the best with your campaign :)


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