I am trying to setup a default domain with CM, not a subdomain. I have looked in the help documentation and also searched in the forum, but can't seem to find the solution.
Can you advise how to setup please?
Hi walkerjono, no worries at all - if you're hoping to use email.yourdomain.com instead of yourdomain.createsend.com, you've likely seen our instructions here.
There's a bit that you will need to setup with your domain name provider, which we haven't explicitly documented in these instructions. In particular, you will have to add a new CNAME record, so that this change is reflected in your DNS records. Here's how to change your CNAME in:
If you have any specific questions in regards to DNS records and your account, by all means please get in touch with our team - we're happy to lend a hand :)
thanks for the reply. I have seen the instructions, but my request is about not using my own subdomain, so instead of:
I want to use
When I try adding mydomain.com via the UI, it won't allow me to progress. Can you advise please?
Hey there walkerjono, at present, it's only possible to specify a subdomain when setting up a custom domain name in the app, I'm sorry to say. However, what you can do in your DNS records is set up a redirect so that mydomain.com -> email.mydomain.com
We're happy to looking to changing this, so by all means I'll keep you posted if it's something we consider. Sorry about that!
ok thanks for the update.
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