setup default domain

I am trying to setup a default domain with CM, not a subdomain. I have looked in the help documentation and also searched in the forum, but can't seem to find the solution.

Can you advise how to setup please?

thanks.

roshodgekiss roshodgekiss, 4 years ago

Hi walkerjono, no worries at all - if you're hoping to use email.yourdomain.com instead of yourdomain.createsend.com, you've likely seen our instructions here.

There's a bit that you will need to setup with your domain name provider, which we haven't explicitly documented in these instructions. In particular, you will have to add a new CNAME record, so that this change is reflected in your DNS records. Here's how to change your CNAME in:

GoDaddy
Namecheap

If you have any specific questions in regards to DNS records and your account, by all means please get in touch with our team - we're happy to lend a hand :)


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walkerjono, 4 years ago

thanks for the reply. I have seen the instructions, but my request is about not using my own subdomain, so instead of:

email.mydomain.com

I want to use

mydomain.com

When I try adding mydomain.com via the UI, it won't allow me to progress. Can you advise please?

roshodgekiss roshodgekiss, 4 years ago

Hey there walkerjono, at present, it's only possible to specify a subdomain when setting up a custom domain name in the app, I'm sorry to say. However, what you can do in your DNS records is set up a redirect so that mydomain.com -> email.mydomain.com

We're happy to looking to changing this, so by all means I'll keep you posted if it's something we consider. Sorry about that!


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walkerjono, 4 years ago

ok thanks for the update.

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