Unwanted Skype ad appearing in my campaign in gmail?

Well, OK, maybe it's not an ad but it's also not in my template and so far I've only seen it in gmail. It appears at the bottom of the email just above the footer.

The following text appears twice, one above the other:

Send SMS
Add to Skype
You'll need Skype CreditFree via Skype

The first three line are styled as per links but don't work as links.

The template was made in CMs template builder and it's as simple as I could make it.

Any ideas? I'm stumped!

Stig Stig, 5 years ago

Hey syd,

If you have a Skype plugin installed in your browser (possibly installed automatically by Skype), this may be that plugin recognizing phone numbers on webpages (including emails in Gmail) and adding those links.

Could you try disabling the plugin and see if that removes this text?

The Campaign Monitor Blog – HTML email smarts to go with your good looks.
syd, 5 years ago

Thanks Stig but nope  - no Skype plugin/extension/add-on in Chrome, Firefox or Safari (all Mac). Also the offending text doesn't appear in other webmail clients like hotmail viewed in the same browsers.

Edit - same Skype text also appears in Lotus Notes 6.5.4

Stig Stig, 5 years ago

Hi syd,

Sorry to hear that didn't help! If you can post a screenshot of what you're seeing, that might help with figuring out what's happening?

The Campaign Monitor Blog – HTML email smarts to go with your good looks.
syd, 5 years ago

Here you go...

syd, 5 years ago

BTW - this is produced using the 'simple announcement' template in the CM template builder and I DIDN'T download it and custom tweak the code so it should be straight CM code.

syd, 5 years ago

Thanks muchly to Ross and Stig for helping me sort this one out.<embarassed blush> It seems I looked everywhere except the correct spot for the errant code - which may have been added accidentally to the copy by the editor... who it turns out is also a technology journalist and just the type of person who might have snippets of code hanging about.  Anyway, thinking it was a 'normal' code issue I jumped to the conclusion that it must have been a problem with the template without even thinking to look in the copy. For whatever reason only Gmail displayed it. </embarassed blush>

roshodgekiss roshodgekiss, 5 years ago

It's all good, syd - I'll be sure to pass on the news to Ross and Stig. Thanks for letting us know the outcome here, we're always happy to help out, btw!

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