Windows 8 mail application


the new Windows 8 Mail application (the pre-installed one) appears to has some issues with the default templates (altough made some small changes). Please find the wrong and expected version below. Any suggestions? It seems it doens't respect the width defined by the default template...

vincentjanv, 4 years ago

All other email clients work as expected btw...

roshodgekiss roshodgekiss, 4 years ago

Hi vincentjanv, the mixed news is that we've seen this issue before :) As it turns out, Windows 8 Mail has a nasty habit of reading media queries and displaying the 'mobile version' of email campaigns instead. Thankfully, there is a fix. Try replacing the following line in your email code:

@media only screen and (max-device-width: 480px) {


@media only screen and (-webkit-min-device-pixel-ratio: 1) and (max-device-width: 480px) {

The addition of -webkit-min-device-pixel-ratio: 1 ensures that only WebKit email clients trigger the query. That said, please let us know if it works for you - we're still testing this fix, so would appreciate as much feedback as is possible. Best of luck!

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vincentjanv, 4 years ago

As expected, the reply fast and helpful. Works perfectly.
Thank you very much.

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