Outlook.com and mailto URI scheme broken?

Edited on 6/4 for clarification.
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Background: As much as I hate mailto links in web development, they're almost a necessity when coding emails due to the fact that ESPs automatically create mailto links for you if you simply have an email address in your message. When they do this, the styling (usually a default blue) is not always good if, for example, your text is supposed to be white on a blue background.

Problem: I have a mailto link in an HTML email and the default behavior on my machine is to use the Mail application for these types of links. It works fine in ESPs like Outlook, Gmail, and Yahoo! Mail, but Outlook.com is a no-go. Does Outlook.com have separate settings to handle this sort of thing, or does it flat out just not work anymore? I don't remember having this problem in Hotmail. Then again, Outlook.com is a bit different.

To help eliminate code as a cause for the problem, here is the code I am using:

<a href="mailto:email@example.com" style="color: #ff0000;">email@example.com</a>
roshodgekiss roshodgekiss, 3 years ago

Hi erikwoods! Another customer had a very similar issue with link colors in Outlook365, which he seems to have solved. In short:

Link color appears to be flaky as I mentioned before, and it seems that if you choose a color that is a commonly used webcolor it will restyle the color. For example if you color a link #333333 it will turn blue, but if you change it by one and use #333332 that will work. My recommendation would to use a color that's really close to what you want, but not a commonly used color.

Thanks, erikwoods - please let us know how you go with this, we'd love to know if it works!


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erikwoods erikwoods, 3 years ago
roshodgekiss :

Hi erikwoods! Another customer had a very similar issue with link colors in Outlook365, which he seems to have solved. In short:

Link color appears to be flaky as I mentioned before, and it seems that if you choose a color that is a commonly used webcolor it will restyle the color. For example if you color a link #333333 it will turn blue, but if you change it by one and use #333332 that will work. My recommendation would to use a color that's really close to what you want, but not a commonly used color.

Thanks, erikwoods - please let us know how you go with this, we'd love to know if it works!

Ros,
Sorry for the late response. Your response, however, is not quite what I was looking for. I was already aware of the fix you are talking about.

The problem I am having is with the fact that mailto links don't seem to be working in outlook.com. The bit about the coloring was simply an explanation of why I need a mailto link in the first place (because if you DON'T put a mailto link in place, ESPs will auto-style it as blue, and that's not always a good thing if you want white text on a blue background, for example).

I edited my original post to clarify.

roshodgekiss roshodgekiss, 3 years ago

Ah, this is indeed a tricky one - we've had this reported previously and we don't seem to have a code-based workaround as yet - our advice has been to link to a contact form instead. Sorry for misunderstanding you earlier!


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erikwoods erikwoods, 3 years ago

Seems like you guys figured it out for me: http://www.campaignmonitor.com/blog/post/4003/tip-avoid-using-mailto-links-in-html-email

Thanks!

roshodgekiss roshodgekiss, 3 years ago

Goodness, I should have updated this thread - thank you for doing so for me, erikwoods :D


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