Migrating subscribers to Campaign Monitor

Greetings. We have 18k double opt-in subscribers and moving to Campaign Monitor (primarily for the RSS to email feature). What are some recommendations for making this transition with our subscribers?

- Should we export/import our members and then filter from there?
- Send out a notification from our previous system alterting them of the change?
- Import only the active subscribers from our previous system?

Thanks in advance!

roshodgekiss roshodgekiss, 4 years ago

Hi there hullisticnet, sorry for the late reply here! Our recommendation is to export your existing subscribers to a file, then prepare this for import into Campaign Monitor. You don't need to inform existing subscribers of the switch, unless you have some kind of privacy policy or similar that holds you to informing folks of a change in providers.

In addition to active subscribers, we also recommend exporting your suppression list (or similar) and importing this into the app - then you definitely won't get caught out sending to folks who have previously unsubscribed etc. Let us know if you have any other questions about this process - now I'm back from vacation, I promise I'll be quicker on the replies! :P

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hullisticnet, 4 years ago

Thank you! Just what we needed.

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