New Google inbox

Google have just announced a new inbox which is probably going to cause us all sorts of deliverability problems. More details on their blog http://gmailblog.blogspot.co.uk/2013/05 … ck-in.html.

In fact, the problems have already started for us. We just sent a campaign which never showed up in my inbox. Was it in spam? No! Was it in "All Mail"? Yes. But was it in the inbox? No! How's that possible?

I eventually managed to track it down to a folder/label called "Promotions". So, Google is doing some new categorisation of email but the problem is they don't always seem to hit the inbox.

Anyone else experienced this?

roshodgekiss roshodgekiss, 3 years ago

Hi roginator, yes, I've also seen a few campaigns end up in the 'Promotions' tab, often regardless of content. It seems that the filtering is a hunch at present, likely based on IP/sender history. However that said, Gmail does give you the option of re-categorizing your email. Hopefully we'll see this categorization process used to 'train' Gmail to accurately categorize email from specific senders.

We have another active thread on this topic, so we'd love if you could share your experiences there. Keep an eye on our blog too, as we'll be sure to add our latest updates and findings there.


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roginator, 3 years ago

Hi there, thanks for the info. My problem was that it ended up in the "Promotions" category BUT NOT in the inbox. That was the bit that I can't understand. I've emailed Google about it so hopefully will get to the bottom of it. My suspicion is that this is still an experimental feature with some teething problems.

roginator, 3 years ago

Just to be clear - when I say not in the inbox - I mean not even in a "Promotions" tab in the inbox.

roshodgekiss roshodgekiss, 3 years ago

Ah, thank you for the clarification here - I was thinking "Promotions" in the context of Gmail's new Tabbed Inbox. If email is skipping the inbox altogether in accounts that haven't been migrated to Tabbed Inbox, that's certainly an issue. I haven't experienced this personally, so keen what others - including the Gmail team - have to say about this.


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