Subscribe button - subscriber count not updating

Hi all

We're using a subscribe button on our site, with a subscriber count indicator.

The button itself works fine, but the subscriber counter hasn't updated in a few days - it was updating regularly before that, but seems to have got stuck (our subscriber list is growing hourly at this point).

Any ideas about how to get it moving again?

Thanks, Tom.

roshodgekiss roshodgekiss, 3 years ago

Hi Tom, how unusual! If you could kindly contact our team with a link to your site and account/list details, we'll happily look into why this is happening to the counter. Sorry for the trouble!


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tomstringer, 3 years ago

Thought it might be worth posting a follow-up, in case others have had similar issues.

The problem was identified as a node in the Campaign Monitor CDN that was serving the button script. The CM guys were great, and managed to provide a workaround script that bypassed the CDN entirely and fixed the issue - the button is now updating as it should.

If you've had a similar problem, get in touch with them and they should be able to help you out.

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