Email Tracking Statistics on Leads in Salesforce

Hi.

We face a problem with the Email Tracking Statistics section on Leads. It is not tracking the email from the campaigns, even though it worked before on Campaigns on Contacts.

Did some basic troubleshooting before, like resyncing everything, etc.

Any specific things to be aware of that are different for Leads?

Thanks for the help in advance.

ChrisB ChrisB, 2 years ago

Hi there, thanks for checking in! Unfortunately, we do not support the integration between Salesforce and Campaign Monitor. When you have issues of this nature, your best bet is to contact the developer of the integration. If you're using the one from Beaufort12, they can be reached here:

http://support.beaufort12.com/customer/portal/topics/318982-campaign-monitor-for-salesforce/articles

I hope they can get you up and running :)

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