It's gone. This was something we used a lot. Just discovered that it's no longer there. Is it hiding, or what? Please!!!
Jeff (8 years here)
Hello there Jeff and thanks for posting in the forums!
Is the template you're trying to export built via our new Canvas editor or our Template Builder?
If the template was built via our new Canvas editor, unfortunately this does not have an export function at the moment. We've kept the ability to export Template Builder templates, so you can export those as you're used to - Templates > Export.
That being said, I've added a vote on your behalf for an export option for Canvas templates, so we'll be sure to keep you updated on any changes here! Thanks so much for bringing this up today.
Thanks again, Jeff! Please don't hesitate to let us know if you have any questions - we are happy to help.
Thanks, Caroline... but the bigger issue is that there is NOW, no way to create a new template that is customizable or exportable... I think that's a big problem at the moment.
But where is the Template Builder?
It looks to me like you've surreptitiously changed all help docs pointing to the template builder to now point to Canvas.
Now you wouldn't have removed this functionality without telling us, would you. Would you?
+1 to the questions asked above. My agency also use CM's template builder a lot, but have the need for some extra customization. We normally build templates and then export them for some tweaking.
Now this function seems to be removed totally?
+1 again to this issue - Exporting templates is a massive draw card to this email platform. I think all experienced users would agree you cannot remove this function!
+1 definitely a deal breaker for us too. Will need to move our clients elsewhere.
+1 For the export function, please please please we used this function every time and its also a definite deal breaker if we can't export and tweak!
+1 for me too.
+1 for me too.
"That being said, I've added a vote on your behalf for an export option for Canvas templates, so we'll be sure to keep you updated on any changes here! Thanks so much for bringing this up today."
Any update on adding the export function for Canvas templates? It seems to be in hot demand by people - not having the function means you effectively have to rewrite a template you like from scratch: not an easy task given the complexity of the styling!
Hi everyone, we're sorry for all the trouble this has caused. I don't think we communicated well that templates can be exported by using our public email builder, however not within accounts just yet. This is something we're certainly looking into, but I have to admit that we likely won't see changes in the short term. Sorry again for not communicating more about what's happening internally; email builder has been a hot topic and there will be both a range of big and small changes to it this year.
Is there any news on this feature request?
Emphatic +1 from me! We used export template pretty often, in order to make small custom adjustments for clients.
Perhaps this might work - create a test campaign with a Canvas designed email and send to your address. Use Litmus Scope Chrome plugin to view the HTML, copy and paste into your editor.
From Australia to Zimbabwe, and everywhere in between, companies count on Campaign Monitor for email campaigns that drive real business results.Get started for free