Button "Load entire Newsletter" not showing in Gmail App

Hi there
i'm having an issue with the Gmail Mail App on iPhone.

Sometimes it happens that the Gmail Mail App isn't loading the entire Newsletter and it shows on the bottom a "load entire Mail" Button.

On our template this button is not showing up, and the preview is really bad.

Any idea why? When using the previous HTML (without CM Tags) everything is right.

Thanks for help!
Cheers
Sabrina

sabrinet, 2 years ago
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                            <td align="left" valign="top" style="font-family:Verdana, Geneva, sans-serif, Vani;font-size:14px;line-height:18px;color:#584125;font-weight:bold;">Hallo [vorname,fallback=]</td>
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                            <td align="left" valign="top" style="font-family:Verdana, Geneva, sans-serif, Vani;font-size:14px;line-height:18px;color:#584125;">In weniger als zwei Wochen ist Anpfiff zu dem Sportevent des Jahres. Fieberst du mit der Schweiz, Italien, Deutschland, Brasilien oder einem ganz anderen Land mit? Bekenne Farbe und verbringe aufregende Fussballabende mit Freunden dank den Angeboten unserer Partnershops!</td>
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                            <td align="left" valign="top" style="font-family:Verdana, Geneva, sans-serif, Vani;font-size:14px;line-height:18px;color:#584125;font-weight:bold;">Dein Sobu Team</td>
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                                                        <td align="left" valign="top" style="font-family:Verdana, Geneva, sans-serif, Vani;font-size:24px;line-height:28px;color:#a5c400;font-weight:bold;">42.40</td>
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                                                  <td align="center" valign="middle" style="font-family:Verdana, Geneva, sans-serif, Vani;font-size:15px;line-height:21px;color:#252525;font-weight:bold;">Verschenke Amstein-Gutscheine im Wert von CHF 20.–</td>
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                                                  <td align="left" valign="middle" style="font-family:Verdana, Geneva, sans-serif, Vani;font-size:15px;line-height:21px;color:#252525;font-weight:normal;"><span style="font-family:Verdana, Geneva, sans-serif, Vani;font-size:15px;line-height:21px;color:#252525;font-weight:bold;">Soundmedia |</span> Fussball-Tor «medium»</td>
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                                                              <td height="1" bgcolor="#757575" style="font-size:1px; line-height:1px;"></td>
                                                            </tr>
                                                            <tr>
                                                              <td height="12" style="font-size:1px; line-height:1px;">&nbsp;</td>
                                                            </tr>
                                                            <tr>
                                                              <td><table width="145" border="0" cellspacing="0" cellpadding="0">
                                                                  <tr>
                                                                    <td align="right" valign="middle" style="font-family:Verdana, Geneva, sans-serif, Vani;font-size:15px;line-height:17px;color:#ffffff;"><a href="#" target="_blank" style="font-family:Verdana, Geneva, sans-serif, Vani;font-size:15px;line-height:17px;color:#ffffff;text-decoration:none;display:block;">
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                                                                    <td width="10">&nbsp;</td>
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                                                                    <td width="5">&nbsp;</td>
                                                                  </tr>
                                                                </table></td>
                                                            </tr>
                                                          </table></td>
                                                        <td align="center" valign="middle" width="10" style="font-size:0px;line-height:0px;"><img src="http://i5.createsend1.com/ti/y/D0/3E0/8AE/011206/images/btn2_right.png" width="10" height="45" alt="" style="display:block;" border="0" /></td>
                                                      </tr>
                                                    </table></td>
                                                </tr>
                                              </table></td>
                                            <td class="hide" width="25"></td>
                                          </tr>
                                        </table></td>
                                    </tr>
                                    <tr>
                                      <td height="15" style="font-size:1px; line-height:1px;">&nbsp;</td>
                                    </tr>
                                  </table></td>
                              </tr>
                              <tr>
                                <td height="30" style="font-size:1px; line-height:1px;">&nbsp;</td>
                              </tr>
                            </layout>
                            
                            
                            <layout label="2er Artikel mit Preis">
                              <tr>
                                <td align="left" valign="top"><table width="100%" border="0" cellspacing="0" cellpadding="0" align="center">
                                    <tr>
                                      <td align="left" valign="top" width="250" class="clr_fix" bgcolor="#ffffff"><table width="250" border="0" cellspacing="0" cellpadding="0" align="center" class="wrapper">
                                          <tr>
                                            <td align="center" valign="top"><table width="250" border="0" cellspacing="0" cellpadding="0" align="center" class="wrapper">
                                                <tr>
                                                  <td width="16" class="hide">&nbsp;</td>
                                                  <td height="43" align="left" valign="middle" class="center" style="font-family:Verdana, Geneva, sans-serif, Vani;font-size:14px;line-height:16px;color:#252525;">Die Welt des Fussballs</td>
                                                </tr>
                                              </table></td>
                                          </tr>
                                          <tr>
                                            <td height="1" bgcolor="#d6d6d6" style="font-size:1px; line-height:1px;">&nbsp;</td>
                                          </tr>
                                          <tr>
                                            <td align="center" valign="top"><table width="250" border="0" cellspacing="0" cellpadding="0" align="center">
                                                <tr>
                                                  <td align="center"><a href="#" target="_blank" style="border: none;"><img src="http://i9.createsend1.com/ti/y/D0/3E0/8AE/011206/images/ball.png" width="250" style="display:block;" border="0" label="Bild Artikel, 250x136"></a></td>
                                                </tr>
                                              </table></td>
                                          </tr>
                                          <tr>
                                            <td height="1" bgcolor="#d6d6d6" style="font-size:1px; line-height:1px;">&nbsp;</td>
                                          </tr>
                                          <tr>
                                            <td height="13" style="font-size:1px; line-height:1px;">&nbsp;</td>
                                          </tr>
                                          <tr>
                                            <td align="center" valign="top"><table width="250" border="0" cellspacing="0" cellpadding="0" align="center">
                                                <tr>
                                                  <td width="14" class="hide"></td>
                                                  <td width="100" align="left" valign="top"><table width="100" border="0" cellspacing="0" cellpadding="0" align="right">
                                                      <tr>
                                                        <td align="left" valign="top" style="font-family:Verdana, Geneva, sans-serif, Vani;font-size:14px;line-height:16px;color:#343434;">statt 44.90
                                                          </td>
                                                      </tr>
                                                      <tr>
                                                        <td align="left" valign="top" style="font-family:Verdana, Geneva, sans-serif, Vani;font-size:14px;line-height:22px;color:#343434;font-weight:bold;">-15%</td>
                                                      </tr>
                                                    </table></td>
                                                  <td width="10" class="hide"></td>
                                                  <td bgcolor="#d6d6d6" width="1"></td>
                                                  <td width="10"></td>
                                                  <td width="80" align="left" valign="top"><table width="80" border="0" cellspacing="0" cellpadding="0" align="center">
                                                      <tr>
                                                        <td align="left" valign="top" style="font-family:Verdana, Geneva, sans-serif, Vani;font-size:14px;line-height:16px;color:#353535;">CHF</td>
                                                      </tr>
                                                      <tr>
                                                        <td align="left" valign="top" style="font-family:Verdana, Geneva, sans-serif, Vani;font-size:24px;line-height:28px;color:#bebc00;font-weight:bold;">38.15</td>
                                                      </tr>
                                                    </table></td>
                                                  <td width="34" class="hide"></td>
                                                </tr>
                                              </table></td>
                                          </tr>
                                          <tr>
                                            <td height="13" style="font-size:1px; line-height:1px;">&nbsp;</td>
                                          </tr>
                                          <tr>
                                            <td align="center" valign="top"><table width="220" border="0" cellspacing="0" cellpadding="0" align="center">
                                                <tr>
                                                  <td align="center" valign="middle" width="10" style="font-size:0px;line-height:0px;"><img src="http://i3.createsend1.com/ti/y/D0/3E0/8AE/011206/images/btn2_left.png" width="10" height="45" alt="" style="display:block;" border="0" /></td>
                                                  <td align="center" valign="top" width="200" bgcolor="#191919"><table width="200" border="0" cellspacing="0" cellpadding="0">
                                                      <tr>
                                                        <td height="1" bgcolor="#757575" style="font-size:1px; line-height:1px;"></td>
                                                      </tr>
                                                      <tr>
                                                        <td height="12" style="font-size:1px; line-height:1px;"></td>
                                                      </tr>
                                                      <tr>
                                                        <td><table width="200" border="0" cellspacing="0" cellpadding="0">
                                                            <tr>
                                                              <td align="right" valign="middle" style="font-family:Verdana, Geneva, sans-serif, Vani;font-size:15px;line-height:17px;color:#ffffff;"><a href="#" target="_blank" style="font-family:Verdana, Geneva, sans-serif, Vani;font-size:15px;line-height:17px;color:#ffffff;text-decoration:none;display:block;">
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                                                              <td width="10">&nbsp;</td>
                                                              <td width="20" style="font-size:0px;line-height:0px;"><a href="#" target="_blank"><img src="http://i4.createsend1.com/ti/y/D0/3E0/8AE/011206/images/arrow.png" width="20" height="20" alt="" style="display:block;" border="0" /></a></td>
                                                              <td width="30">&nbsp;</td>
                                                            </tr>
                                                          </table></td>
                                                      </tr>
                                                    </table></td>
                                                  <td align="center" valign="middle" width="10" style="font-size:0px;line-height:0px;"><img src="http://i5.createsend1.com/ti/y/D0/3E0/8AE/011206/images/btn2_right.png" width="10" height="45" alt="" style="display:block;" border="0" /></td>
                                                </tr>
                                              </table></td>
                                          </tr>
                                          <tr>
                                            <td height="20" style="font-size:1px; line-height:1px;">&nbsp;</td>
                                          </tr>
                                        </table></td>
                                      <td align="left" valign="top" width="10" class="hide">&nbsp;</td>
                                      <td align="left" valign="top" width="250" class="clr_fix" bgcolor="#ffffff"><table width="250" border="0" cellspacing="0" cellpadding="0" align="center" class="wrapper">
                                          <tr>
                                            <td height="1" class="height_bg" style="font-size:1px; line-height:1px;">&nbsp;</td>
                                          </tr>
                                          <tr>
                                            <td align="center" valign="top"><table width="250" border="0" cellspacing="0" cellpadding="0" align="center" class="wrapper">
                                                <tr>
                                                  <td width="16" class="hide">&nbsp;</td>
                                                  <td height="43" align="left" valign="middle" class="center" style="font-family:Verdana, Geneva, sans-serif, Vani;font-size:14px;line-height:16px;color:#252525;">Fahnen-Kette World Cup 2014</td>
                                                </tr>
                                              </table></td>
                                          </tr>
                                          <tr>
                                            <td height="1" bgcolor="#d6d6d6" style="font-size:1px; line-height:1px;">&nbsp;</td>
                                          </tr>
                                          <tr>
                                            <td align="center" valign="top"><table width="250" border="0" cellspacing="0" cellpadding="0" align="center">
                                                <tr>
                                                  <td align="center"><a href="#" target="_blank" style="border: none;"><img src="http://i10.createsend1.com/ti/y/D0/3E0/8AE/011206/images/fahner.png" width="250" style="display:block;" border="0" label="Bild Artikel, 250x136"></a></td>
                                                </tr>
                                              </table></td>
                                          </tr>
                                          <tr>
                                            <td height="1" bgcolor="#d6d6d6" style="font-size:1px; line-height:1px;">&nbsp;</td>
                                          </tr>
                                          <tr>
                                            <td height="13" style="font-size:1px; line-height:1px;">&nbsp;</td>
                                          </tr>
                                          <tr>
                                            <td align="center" valign="top"><table width="250" border="0" cellspacing="0" cellpadding="0" align="center">
                                                <tr>
                                                  <td width="14" class="hide"></td>
                                                  <td width="100" align="left" valign="top"><table width="100" border="0" cellspacing="0" cellpadding="0" align="right">
                                                      <tr>
                                                        <td align="left" valign="top" style="font-family:Verdana, Geneva, sans-serif, Vani;font-size:14px;line-height:16px;color:#343434;">statt 29.90
                                                          </td>
                                                      </tr>
                                                      <tr>
                                                        <td align="left" valign="top" style="font-family:Verdana, Geneva, sans-serif, Vani;font-size:14px;line-height:22px;color:#343434;font-weight:bold;">-15%</td>
                                                      </tr>
                                                    </table></td>
                                                  <td width="10" class="hide"></td>
                                                  <td bgcolor="#d6d6d6" width="1"></td>
                                                  <td width="10"></td>
                                                  <td width="80" align="left" valign="top"><table width="80" border="0" cellspacing="0" cellpadding="0" align="center">
                                                      <tr>
                                                        <td align="left" valign="top" style="font-family:Verdana, Geneva, sans-serif, Vani;font-size:14px;line-height:16px;color:#353535;">CHF</td>
                                                      </tr>
                                                      <tr>
                                                        <td align="left" valign="top" style="font-family:Verdana, Geneva, sans-serif, Vani;font-size:24px;line-height:28px;color:#bebc00;font-weight:bold;">25.40</td>
                                                      </tr>
                                                    </table></td>
                                                  <td width="34" class="hide"></td>
                                                </tr>
                                              </table></td>
                                          </tr>
                                          <tr>
                                            <td height="13" style="font-size:1px; line-height:1px;">&nbsp;</td>
                                          </tr>
                                          <tr>
                                            <td align="center" valign="top"><table width="220" border="0" cellspacing="0" cellpadding="0" align="center">
                                                <tr>
                                                  <td align="center" valign="middle" width="10" style="font-size:0px;line-height:0px;"><img src="http://i3.createsend1.com/ti/y/D0/3E0/8AE/011206/images/btn2_left.png" width="10" height="45" alt="" style="display:block;" border="0" /></td>
                                                  <td align="center" valign="top" width="200" bgcolor="#191919"><table width="200" border="0" cellspacing="0" cellpadding="0">
                                                      <tr>
                                                        <td height="1" bgcolor="#757575" style="font-size:1px; line-height:1px;"></td>
                                                      </tr>
                                                      <tr>
                                                        <td height="12" style="font-size:1px; line-height:1px;">&nbsp;</td>
                                                      </tr>
                                                      <tr>
                                                        <td><table width="200" border="0" cellspacing="0" cellpadding="0">
                                                            <tr>
                                                              <td align="right" valign="middle" style="font-family:Verdana, Geneva, sans-serif, Vani;font-size:15px;line-height:17px;color:#ffffff;"><a href="#" target="_blank" style="font-family:Verdana, Geneva, sans-serif, Vani;font-size:15px;line-height:17px;color:#ffffff;text-decoration:none;display:block;">
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                                                              <td width="10">&nbsp;</td>
                                                              <td width="20" style="font-size:0px;line-height:0px;"><a href="#" target="_blank"><img src="http://i4.createsend1.com/ti/y/D0/3E0/8AE/011206/images/arrow.png" width="20" height="20" alt="" style="display:block;" border="0" /></a></td>
                                                              <td width="30">&nbsp;</td>
                                                            </tr>
                                                          </table></td>
                                                      </tr>
                                                    </table></td>
                                                  <td align="center" valign="middle" width="10" style="font-size:0px;line-height:0px;"><img src="http://i5.createsend1.com/ti/y/D0/3E0/8AE/011206/images/btn2_right.png" width="10" height="45" alt="" style="display:block;" border="0" /></td>
                                                </tr>
                                              </table></td>
                                          </tr>
                                          <tr>
                                            <td height="20" style="font-size:1px; line-height:1px;">&nbsp;</td>
                                          </tr>
                                        </table></td>
                                    </tr>
                                  </table></td>
                              </tr>
                              <tr>
                                <td height="30" style="font-size:1px; line-height:1px;">&nbsp;</td>
                              </tr>
                            </layout>
                            
                            
                            <layout label="Textblock">
                              <tr>
                                <td align="left" valign="top" style="font-family:Verdana, Geneva, sans-serif, Vani;font-size:14px;line-height:18px;color:#584125;">Max<br />
                                    Es ist Sommer und trotzdem kein Badewetter?<br />
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                                            <td height="24" style="font-size:1px; line-height:1px;">&nbsp;</td>
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                                            <td align="left" valign="top"><table width="100%" border="0" cellspacing="0" cellpadding="0">
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                                                  <td align="left" valign="middle" class="hide" width="320"></td>
                                                  <td align="center" valign="middle" class="clr_fix" width="165"><table width="165" border="0" cellspacing="0" cellpadding="0" align="center">
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                                                        <td class="top_padding"><table width="165" border="0" cellspacing="0" cellpadding="0" align="center">
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                                                              <td align="center" valign="middle" width="10" style="font-size:0px;line-height:0px;"><img src="http://i3.createsend1.com/ti/y/D0/3E0/8AE/011206/images/btn2_left.png" width="10" height="45" alt="" style="display:block;" border="0" /></td>
                                                              <td align="center" valign="top" width="145" bgcolor="#191919"><table width="145" border="0" cellspacing="0" cellpadding="0">
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                                                                    <td height="1" bgcolor="#757575" style="font-size:1px; line-height:1px;"></td>
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                                                                  <tr>
                                                                    <td height="12" style="font-size:1px; line-height:1px;">&nbsp;</td>
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                                                                  <tr>
                                                                    <td><table width="145" border="0" cellspacing="0" cellpadding="0">
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                                                                          <td align="right" valign="middle" style="font-family:Verdana, Geneva, sans-serif, Vani;font-size:15px;line-height:17px;color:#ffffff;"><a href="#" target="_blank" style="font-family:Verdana, Geneva, sans-serif, Vani;font-size:15px;line-height:17px;color:#ffffff;text-decoration:none;display:block;">
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                                                                          <td width="10">&nbsp;</td>
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                                                                          <td width="5">&nbsp;</td>
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                                                              <td align="center" valign="middle" width="10" style="font-size:0px;line-height:0px;"><img src="http://i5.createsend1.com/ti/y/D0/3E0/8AE/011206/images/btn2_right.png" width="10" height="45" alt="" style="display:block;" border="0" /></td>
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                                            <td height="15" style="font-size:1px; line-height:1px;">&nbsp;</td>
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                      <td align="center"><a href="https://www.sobu.ch/de/login" target="_blank" style="border:none" ;><img src="http://i1.createsend1.com/ti/y/D0/3E0/8AE/011206/images/dein.png" width="134" height="133" alt="Dein Sobu Profil" style="display:block;" border="0" /></a></td>
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                      <td align="center" valign="top" style="font-family:Verdana, Geneva, sans-serif, Vani;font-size:14px;line-height:22px;color:#ffffff;">Dein sobu-Profil</td>
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                <td align="left" valign="top" class="add" style="font-family:Verdana, Geneva, sans-serif, Vani;font-size:14px;line-height:22px;color:#ffffff;">Post CH AG<br />
                  Hauptsitz<br />
                  Viktoriastrasse 21<br />
                  3030 Bern</td>
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                <td align="left" valign="top" class="add" style="font-family:Verdana, Geneva, sans-serif, Vani;font-size:14px;line-height:22px;color:#ffffff;">Du hast dich mit folgender E-Mail- <br class="br" />
                  Adresse registriert:<br />
                  <a href="mailto:[email]" target="_blank" style="font-family:Verdana, Geneva, sans-serif, Vani;font-size:14px;line-height:22px;color:#bebc00;text-decoration:none;">[email]</a></td>
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                <td height="40" style="font-size:1px; line-height:1px;">&nbsp;</td>
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          <td width="114" valign="top" align="center"><a href="https://www.facebook.com/sobu.swiss" target="_blank"><img src="http://i3.createsend1.com/ti/y/D0/3E0/8AE/011206/images/facebook1.png" width="114" height="114" alt="Facebook" style="display:block;" border="0" /></a></td>
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  <tr>
    <td bgcolor="#171717" height="40" align="center" valign="middle" class="add1" style="font-family:Verdana, Geneva, sans-serif, Vani;font-size:12px;line-height:14px;color:#ffffff;">Willst du keinen Newsletter mehr erhalten? 
      <a href="http://login.emailmarketing.ch/t/y-u-l-l-y/" style="font-family:Verdana, Geneva, sans-serif, Vani;font-size:12px;line-height:14px;color:#bebc00;">Klick hier.</a>
      </td>
  </tr>
</table>
paulw paulw, 2 years ago

Hey Sabrina! Thanks for posting in the forums, this does sound like a tricky problem, hopefully we can help out :)

One important difference with the template based campaigns and normal HTML campaigns is that CSS will automatically be moved inline with templates. I think this could be the cause of some of the problems there.

I checked out your template and can see that you have included the following in your CSS:

* {
    margin-bottom: 0px;
    padding: 0px;
    border: none;
    line-height: normal;
    outline: none;
    list-style: none;
    font-family: Verdana, Geneva, sans-serif, Vani;
    -webkit-text-size-adjust: none;
    -ms-text-size-adjust: none;
}

When setup as a template, this CSS would be applied to everything, including meta tags and other elements which you may not have intended. This looks to be the cause of the problems you were seeing.

You may need to do a bit of extra work on setting up your code for the Gmail App, however that should solve the most significant issue there. If you need any further help, feel free to drop an email to us at support. Hope this helps out!


The Campaign Monitor Blog – HTML email smarts to go with your good looks.
sabrinet, 2 years ago

Hey Paulw ... I never would have thought that this could be the problem.
Grateful for your help.
Cheers
Sabrina

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