Has anyone else encountered this problem? I setup report access for a client who is using a Mac (I'm on a PC). When I test their account I see all their data however when THEY login they see a page with no images and a very basic layout (doesn't look like the CSS loaded). A message says "No email campaigns have been sent to date. As soon as we send a campaign, you can log in here and view reports on all aspects of the campaign such as who opened it, what links they clicked on, etc."
It's very odd that I login (with their username and password) and it works fine, but when they login they see something different.
Sounds like a strange one, have they tried clearing out their cache? ie: hitting Ctrl+F5 (not sure if this is accurate with Macs, may need to check). Do you know which browser they're using?
Thanks Stormy, it must be a client-side issue - they've tried all the standard fixes nad are using a current version of Safari.
If Stormy's great suggestion didn't work, it's usually the case that your client is putting a www. in the domain name before your sub domain. If they remove that, it should fix the problem.