Facebook Share selects random text from Campaign

I may be missing something very simple but after sending a campaign, when user selects share - then clicks on Facebook - it seems to select random text from the campaign to include in the posting. Although an additional line can be added before posting - how to make sure text (and image?) that is included in the posting are correctly selected from the campaign?

Thanks in advance

ericam ericam, 2 years ago

Hey, there.

So the way Facebook chooses those images is based on meta tags for images in your header. So, if you're custom coding your campaign, you can add something like this to specify the images you'd like to be able to choose from (you can list more than one:)

<meta property="og:image" content="http://ia.media-imdb.com/rock.jpg"/>
<meta property="og:image:secure_url" content="https://secure.example.com/ogp.jpg" />

More on the above here: http://stackoverflow.com/questions/1138460/how-does-facebook-sharer-select-images

However, if you're using our Email Builder, Facebook will just kind of randomly grab an image. It's their algorithm, not ours. We've just sent you to a Facebook share link when you click share, but they determine how that share works, unfortunately.

You can try using the Facebook debugger though and if Facebook's cache simply needs to be updated, this may help. Find that here: https://developers.facebook.com/tools/debug/

You just need to paste in the share URL on the campaign and click Fetch New Scrape Info and this will update the Facebook cache. It may or may not be the image you wanted, but it may help. :)

See how to get the share URL here: http://cm.d.pr/14PGR/3PDx8A8G

Best of luck!

// Erica M | Support Admin

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