HORRIBLE SERVICE

HI PEOPLE DO NOT BE MISLEAD BY THE PRICE. CHEAP IS NOT WHAT YOU WANT FOR YOUR CLIENTS IF YOU ARE A MARKETING PROFESSIONAL.

I SIGNED UP FOR THIS SERVICE AND HAVE ADDED THE LIST WHICH HAS OPT INS ...IT SEEMS YOU HAVE TO WAIT AN ADDITIONAL 24 HOURS UNTILL SOME AUSSIE APPROVES. THIS IS NOT UP FRONT AND CLEAR SO YOU WILL MISS DEADLINES. PLUS THERE IS NO SUPPRT EMAIL\, FORM OR EVEN REAL NUMBER TO CALL IF YOU ARE IN AMERICA OR EUROPE.

OVERSEAS SERVICES - REAL OUTSOURCING. THIS PROVES THE POINT THAT IT MAY BE CHEAPER BUTNOT BETTER.

fknsimple, 8 years ago

WHEN THEY SAY CONTACT US LOOK AT THE INFO THEY PROVIDE

"...If you have any questions at all about what might hold approval up or need any more information about this process, don't hesitate to contact our support team."
WHERE IS AN EMAIL, PHONE???!!

vince, 8 years ago

Did you click on the help menu?

here is the info you were seeking:

http://www.campaignmonitor.com/support/
Office hours
Monday - Friday
8am - 7pm (Australian EST)

Right now it's 4.34am on Sunday in Australia EST.

Diana Diana, 8 years ago

Hi Tomas,

I'm sorry you were so unhappy with our service. Vince posted the support contact information above. We did respond to your initial approval request quite quickly, perhaps the email was filtered and wasn't delivered? We can't approve campaigns without being able to see the content and it looked like the domain your images and links were at was down so nothing was visible. We also responded to your other support requests and approvals well within the 12 hours we state it will take. Again, perhaps our replies were filtered? I tried directly from my own email address as well, hopefully that got through.

We're an Australian company, so there are some delays at times, especially on the weekends. However, we have a support staff in the US as well (myself) and we review and respond to things quickly, often within minutes of their being submitted.


~*~~*~~*~~*~
D. Potter
Campaign Monitor
Mathew Mathew, 8 years ago

Tomas,

Please also be aware that we have standards which your email has to comply to - issue like unsubscribe links being clear and prominent.  We respond to every approval request within 12 hours, generally much faster.

Our help pages do discuss the approval process, see  http://www.campaignmonitor.com/help/topic.aspx?t=95

Also, your account when you login has a yellow box alerting you to the fact that your first big campaign will require approval, and warning you to get it ready early.

I'm sorry you have not had a great experience with us.


Get in touch with us on Twitter: http://twitter.com/campaignmonitor
We're also on Facebook: http://facebook.com/campaignmonitor
Stormy Stormy, 8 years ago

Am I the only one who immediately thinks 'pointless uninformed gripe' when encountering a rant in all-caps?


No-one expects the Spanish Inquisition!
robertok, 8 years ago

I would like to refute the original poster.  I have found CM to be tremendously helpful and well executed.  I have had very positive support experiences.  I can't imagine what the OP's newsletters look like!!

Mathew Mathew, 8 years ago

Thanks for the positive feedback guys, we appreciate that.


Get in touch with us on Twitter: http://twitter.com/campaignmonitor
We're also on Facebook: http://facebook.com/campaignmonitor
Wayde Christie Wayde Christie, 8 years ago

I wouldn't have even dignified that with a response.

mai, 8 years ago

I hate CAPS. 

but here you go -  CM ROX!!!  THEY ARE THE BEST!!

ok enough with this childish behaviour. Basically, I find CM's product to be superior and their support to be even more so.  I've been a client for almost 2 years now. 

-m

kgrace kgrace, 8 years ago

I don't know about you, but when I sign up for a service I've never used before, I don't do it with a <24-hr deadline!

TT, 8 years ago

Any help? 
I used the service back in March and had a great experience.
This time I'm sending the the same recipient list (may have grown a bit) and was faced with the approval thing but it's been 36 hours (since mid-day Sydney time on Monday) w/o a peep.  Sent a few mails to Customer Support with no response.

Please help!

Diana Diana, 8 years ago

Hey TT, I'd suggest sending an email in to support and we can lookup the account information. It might be that the approval request never made it to us or we responded and the reply didn't make it to you.


~*~~*~~*~~*~
D. Potter
Campaign Monitor
TT, 8 years ago

Seems the reply wasn't getting back for some still unknown reason (wasn't in Junk or Spam folders). 
Finally got the communication completed and all straightened out.

Thanks

tshannon0 tshannon0, 8 years ago

We've been using CM and MB for almost two years, we're big fans, so are our clients.

Their policy of vetting large list imports is not only a good idea but totally vital! We've completely embraced their policies on sourcing email addresses and not only pass them on to our clients but write them into our business contracts.

Everyone hates spam, and everyone understands the importance of fighting it. (except the original poster, apparently)

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