Own Email authentication: cmail.com still used in from adress?

1. I successfully set up my own authentication - DKIM and SPF are verified.
2. I sent a camapign with the verified domain selected for the from adress
3. I got the following in the received mail-header:

Authentication-Results: spf=pass (sender IP is 103.28.42.197)
smtp.mailfrom=cmail2.com;

Did I miss something? Problem is, campaigns of this client are flagged as Spam for this reason.

Kind regards

CarolinaE, 1 year ago

Hey there brx,

Thanks for getting in touch with us today! I hope you're doing well :)

We'd love to take a closer look at these settings to help troubleshoot the issue -- would you mind writing into support@campaignmonitor.com with some details of your account so we can take a closer look?

Thank you so much for your patience! Please don't hesitate to let us know if you have any questions - we are happy to help.

Join 200,000 companies around the world that use Campaign Monitor to run email marketing campaigns that deliver results for their business.

Get started for free
1-888-533-8098