Placeholder content remains in automated emails

I have created a workflow and designed an email to go out automatically on sign-up.

The problem I'm having is that despite the content having been edited, for some reason the email that gets sent is one part the content I included and one part placeholder content from the template (which I had deleted).

When I click on "content" to edit the content, my email appears. But when I click on Preview it shows the mixed content. All sections are set to send to everyone on the list, and the content that is sending isn't visible when editing content.

I have no idea how to fix this.


paulw paulw, 2 years ago

Hey there!

Oh no! Sorry to hear of the trouble there, that definitely doesn't sound right! Would you be able to send a quick email to support with your account details and the name of the automated campaign and we can take a look and get that fixed up!

Thank you!

The Campaign Monitor Blog – HTML email smarts to go with your good looks.

See why 200,000 companies worldwide love Campaign Monitor.

From Australia to Zimbabwe, and everywhere in between, companies count on Campaign Monitor for email campaigns that boost the bottom line.

Get started for free