image not showing after uploading files

Hi there,
This is my first email campaign. I have not been able to get my logo image to appear, despite trying different things. Can you take a look at my files and tell me why not?
Janis Gloystein

jeffatsdsu, 8 years ago

Yeah, I am having the same issue. I have been trying so many different ways of zipping and dipping I am about to give up! HELP PLZ.

Mathew Mathew, 8 years ago

Without seeing the actual files, it is hard to know what is happening for you. Almost always it is either

a) You have spaces in your folder or filenames, which won't work, or

b) Your zipped up files don't match your HTML page. For example

If your HTML says <img src="images/header.jpg"

then you need to zip up the whole images folder so that when we unzip it, the HTML matches up with where the header.jpg is kept.

If you have not zipped up the images folder, then the HTML will look in "images/header.jpg" but the image will actually be at just src="header.jpg"

Get in touch with us on Twitter:
We're also on Facebook:

Join 200,000 companies around the world that use Campaign Monitor to run email marketing campaigns that deliver results for their business.

Get started for free