Custom fields in links don't work anymore

We're creating our second campaign with CM and custom fileds in links that worked previously on our first one don't work anymore. 

Has anything changed in the last week or so?

Can you provide more details about what works, and what breaks when putting custom fields in a href?  We use URL tokens with custom fields.

Is there a limit on the number of custom fields you can place in token fields?

Here an example link:

<a href="http://www.MyPriceChopper.com/SW/TR_SW.las?c=[CardNbr_Encr,fallback=]&CID=090107NL3&SWKey=WeeklyAd&nl=[lastname,fallback=]" target="_blank">

where CardNbr_Encr is a custom field...

thanks
Robert

Dave Dave, 7 years ago

Hey Robert,

Thanks for letting us know about this, we're actually working on a fix for this and hope to have it live next week. This issue only affects test emails you send yourself, and will still work fine for real campaigns when you send them to your subscribers. until it's resolved, you can test this yourself by sending a campaign to less than 5 recipients, which is free.

Mitch, 7 years ago

We're still having a bit of trouble with this. Used to work a charm using the following code as a Custom Field (adjusted according to referring agent):

<a href='mailto:Agent.Email@harcourts.co.nz'>David Drazek</a><br /><br /><img src='http://cooperandco.co.nz/images/email/david-drazek.jpg' alt='David Drazek - DDI 123' />

Here's how it looked in Gmail before the New Year:

http://cooperandco.co.nz/images/misc/working.jpg

And here's how it looks now, whether in a test or the real thing:

http://cooperandco.co.nz/images/misc/not_working.jpg

The mailto: links don't work either.

Interestingly it still works fine on the web and in Entourage. I've had a complaint from someone running Outlook 2003 also. Any idea what might have broken this?

leelooka, 7 years ago

Hello there,

It seems that the custom fields in links still doesn't works.
I just tried to run a test and all the other custom fields were OK ...

Please assure us that the campaigns will run OK with custom fields in links.

Best Regards,

Mitch, 7 years ago

Any word on what's happening with this? We've got a bunch of campaigns to go out tomorrow and I'm worried we'll run into the same problems as last week!

Thanks in advance. :)

Mathew Mathew, 7 years ago

We're still working on this, and the fix will be up this week. However, just to be clear the bug here only affects previews, not the actual campaigns.


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Mitch, 7 years ago

Hi Mathew,

Perhaps I should flick an email to support as we've definitely had trouble with (as shown above) with live campaigns. I'm not sure if my issue is 100% percent the same, mind.

Also, it could have been something that changed with the way Google renders email, I guess, although we've had reports of weird behaviour with Outlook too.

I'm going to run one of our campaigns through the tester now to see what happens.

EDIT: Actually, does the test run with custom fields, can't see if it does or not?

Mitch, 7 years ago

We've had exactly the same problem as described above again this week, in previews and in live campaigns. Any word?

jaygooby, 7 years ago

Ditto for us. Test emails using the sample list data don't honor custom fields. The whole field is simply removed.

A link like <a href="http://[domainname]/user/forgot_password"> gets converted to <a href="http:///user/forgot_password"> in the test email. Yet in the body of the mail, we can use the [domainname] and it will display correctly. Only when its a link does it not get replaced.

And to further muddy the water, the auto-generated plain text preview also has the same problem

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