Duplicates and Custom Fields

EDIT: Reposted in the API Developer Forum, check it out here!

What's the best way to manage importing duplicates?

We use CM and custom fields to send out a single weekly campaign which is customized with the details of the agent who refers a subscriber to the database.

The agents primarily gather email addresses during follow up phone calls and are typically adding only a few email addresses each a week.

We'd like to use the CM forms to allow them to add new subscribers, however the way CM handles silently overwrites anything in any custom field if someone is added more than once.

Given the unique nature of our campaigns - they're designed to be "from the agent," it is likely that from time-to-time people will consent to more than one agent to receive our email updates. To handle this, we've been running a first in, first served policy which can't be protected using the standard CM way of importing emails.

At the moment I've been doing a combination of manually adding / exporting the subscriber list, importing the new ones then re-importing the old list over the top to preserve the initial referring agent. Obviously this isn't a particularly sustainable way of doing things so if anyone could recommend an alternative solution that would be awesome!

Cheers

Mitch, 7 years ago

If I could get the CM subscriber form to do this, it would be perfect:

http://cooperandco.co.nz/images/misc/mail-chimp.jpg

aognenoff, 7 years ago

We take care of that by using the API to check for the existence of subscriber before sending the subscribe request (again, through the API.)  I doubt you'll be able to do it with a standard CM form.

Mitch, 7 years ago

Hi aoegnoff,

That sounds like an ideal solution.

Anyone out there who could help us getting such a system up and running?

Cheers

Mitch, 7 years ago

Really keen to get a solution to this - is there anyone who's done this through the API who would be happy to have quick chat?

You can get me on email at mitchell DOT cooper AT gmail DOT com

Cheers

Mathew Mathew, 7 years ago

We've tweeted about your request Mitch, so hopefully someone will be in touch.


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Mitch, 7 years ago
Mathew :

We've tweeted about your request Mitch, so hopefully someone will be in touch.

Thanks for that - hopefully we'll hear something soon!

Mitch, 7 years ago

Hey Mathew, any chance we could move this to the API forum?

Looks like that's where all the pros hang. :)

Thanks!

Mathew Mathew, 7 years ago

Hey,

I don't think we have that capability with this forum unfortunately, but please do repost there.


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Mitch, 7 years ago

Just moved this over to the API forum, you can check the thread here. I'll edit the post at the top too.

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