How do you read email marketing campaigns that land in your inbox? Do you meticulously read every single word? Or do you scan them looking for things that might be of interest to you?

I subscribe to a lot of email lists as part of my role here at Campaign Monitor, it’s a vital part of my job. However, when I have an inbox full of them each week I tend to process them quickly, scanning each one and only diving in to read more detail if I find something that piques my interest.

When I was processing a particularly large batch recently, I started to think about my behaviour. Does everybody do this, or is it just me? And if it is a common behaviour, how do you create an email campaign that catches people’s attention and gets them reading your content properly?

In this post, I wanted to share some statistics and research about how people read email campaigns, and a few tips on how to structure your campaigns to appeal to scanners like me.

How people really read email campaigns

People consume online content very differently than print or other media.

Rather than reading an email like a book, left to right, word by word, research shows that the majority of people scan email campaigns in an F pattern.

Very few people will read every word, instead skipping over introductory paragraphs and scanning the body of the content looking for items that attract their attention. If they find a particular section that looks interesting, they’ll dive into reading that part.

Your window of time to capture their attention is short as well, with 51 seconds being the average time people allocated to an email campaign after opening it.

How to structure your emails to be read by scanners

With so few people reading your campaigns word for word, how can you create an email marketing campaign that gets your key messages read and remembered?

The key is structuring your email to appeal to scanners, using elements like headlines and images to capture their attention as they scan and draw them into reading your copy in more detail. Here’s a few tips to make it happen:

Break your email into chunks

Rather than having one huge block of text (which can appear very overwhelming), break down paragraphs into smaller, more easily consumable chunks. These lesser sections are much more welcoming and visually appealing for the scanning reader.

What are some best practices for breaking sections into chunks?

  • Each chunk should address 1 single point – Don’t try to accomplish everything in each paragraph. Simplify each chunk to communicate one clear and concise point. This helps scanners glean pieces of information in each separate section and cuts down on reader disinterest that happens when messages are disorganized or repetitive.
  • Each chunk should have its own headline – Headlines draw scanners in to reading your email. By creating eye-catching headlines in each section, you’re essentially creating a roadmap for your audience. As a person scans your email, your headlines basically say, “Information on X is here!” and help guide the reader to information they are interested in. Make it easy!
  • Each chunk should have a supporting imageNielsen’s study also showed that images are one of the most viewed pieces in an email newsletter, so be sure each chunk has a corresponding visual element to draw in the eye and support the message.

This Freshbooks campaign shows how small chunks of text with their own headline and supporting image make for easy reading.

 

Prioritize your messages

Think your messages should be placed (in chunks) from most important to least important? You might want to reconsider. The serial position effect, a finding of research by German psychologist Herman Ebbinghaus, shows the first and last messages in a series are the ones we remember.

Based on this information, try these tips when structuring your messages:

  • Put your most important message first – The primary effect indicates that readers best remember the first pieces of information in a series. When considering how to organize your email messaging, put the most urgent and important point in the number one spot of your list—it’s likely to get remembered.
  • Use a P.S. line – The same study also showed that recall was high at the end of a series—so placing your second most important piece of information in the P.S. line increases the likelihood of being retained. Direct mail marketers know the success rate of the P.S. line as well (and have been referencing it for years.
  • Filler in the middle – Your reader might look at the middle body of copy as secondary information, but you can still draw them in by incorporating images, using bullet points, including numbered lists, and keeping copy simple. Your loyal readers still need more than a beginning and an end.

Consider the copy design

We’ve talked about the structuring of email marketing campaigns for scanners in regard to general formatting and information order, but there’s also the element of the copy itself (i.e. font choice, spacing, sizing, etc.) Yes, words have design elements to consider, too.

When structuring for scanners, think about how the appearance of the words themselves help increase readability and comprehension.

  • Font choice – When we’re talking about fonts for email campaigns, the key question to address is, “How easy is this font to read?” This study found that simple, clean fonts like Courier and Verdana were winners when it came to perception of legibility, and that Arial and Verdana were chosen by the readers’ for general preference.
  • Word spacing – Breaking information into chunks helps with overall spacing, but you’ll need to look at spacing between headers, body text, and bullet points as well. Appropriate word and line spacing makes your content easy to read and will keep your subscribers engaged.
  • The bold narrative – If you’ve included bolded text within your email marketing campaign, read through the story your reader sees when only bold text is read—and make sure that story is strong. Ask yourself, “Will the reader achieve the information goal if they were to only scan through and read my bolded copy?”

Getting down into this level of detail in the word structure, you’ll gain deeper control of your email copy as a whole. Don’t be afraid to test new techniques and find out what’s most successful with your unique audience.

In conclusion

Unfortunately for us marketers, people are so overloaded with information these days that they do in fact scan emails, blocking out the stuff that isn’t of interest and only consuming what is.

However, by breaking down your messages into smaller chunks, prioritizing your information, and being mindful of how the words look within your message, you can create email marketing campaigns that accommodate scanning readers and increase your chances of getting your key messages read and remembered.

Have you found a formatting trick that helps make your emails more successful? We’d love for you to share it with the community in the comments below!

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  • Jaina

    I like to make my emails easy to scan through. Letting the content have space to breathe, the paragraphs have a decent line-height and fonts are nice and clear always helps. Good placement of CTAs helps too. Not too many – I like to use them to break up the structure of the emails, to end off sections.

    Never tried the PS trick yet, tempted to do some testing around it though!

  • Simon

    Rather than quoting and linking to other blogs, as seems to be a growing trend here more recently (as suggested in the recent “How we create and send a monthly email newsletter to over 175,000 subscribers” blog post), would it be better for us Campaign Monitor blog readers to read Campaign Monitor’s own study tests and results, rather than some that have been published somewhere else?

    No problem linking to other studies as reference or even to back up or contradict CM’s results, and that’s all good, but I always find your own Campaign Monitor based information to be far more useful and as it’s based on test data you have performed or on that of your real clients sending real emails, it’s potentially more applicable and relevant.

    I like the content, I’d just like to see Campaign Monitor’s own take on it, to see if your own stats actually agree with what the other study/report is claiming.

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