Terms of Use


This Terms of Use Agreement (the "Agreement", as modified from time to time in accordance with the terms of this Agreement) is a legal agreement between You (“Customer”, “You”, “Your”) and Campaign Monitor Pty Ltd (“Campaign Monitor”) (collectively the “Parties”) and defines the terms and conditions under which You are allowed to use the Services (as defined below).

This Agreement takes effect on the earliest of You: 1) clicking a box to create an account (“Create My Account”) presented with a link to this Agreement, 2) executing or electronically accepting an Ordering Document referencing this Agreement, or 3) using of the Services, (the earliest of the foregoing being the “Effective Date”). If You enter into this Agreement or acquire the Services on behalf of an entity, You represent and warrant that You have the authority to accept this Agreement on the entity's behalf.

In order to use the Services, You must:

  1. be at least eighteen (18) years old;
  2. complete the registration process;
  3. agree to these Terms of Use; and
  4. provide true, complete, and up to date contact information to Campaign Monitor.

By using the Services, You represent and warrant that You meet all the requirements listed above. Campaign Monitor may refuse to provide the Services, suspend or close Your account, and change eligibility requirements at any time in accordance with the terms of this Agreement. If You have any questions, feel free to send an email to info@campaignmonitor.com and a Campaign Monitor representative will contact You shortly.


In addition to terms defined elsewhere in this Agreement, the following definitions will apply to capitalized words in this Agreement:

  1. Add-On Features” has the meaning ascribed in Section 2.C.
  2. Additional Terms” has the meaning ascribed in Section 2.C.
  3. “Administrator” has the meaning ascribed in Section 4.B.i.1.
  4. “Affiliate” of a party means any entity that directly or indirectly controls, is controlled by, or is under common control of a party. “Control,” for purposes of this definition, means direct or indirect ownership or control of more than fifty percent (50%) of the voting interests of a party or the right to receive more than fifty percent (50%) of the profits or earning of the entity.
  5. “Beta Features” has the meaning ascribed in Section 3.C.
  6. “End Clients” has the meaning ascribed in Section 4.A.i.
  7. “EU Directive” means EU Data Protection Directive 95/46/EC.
  8. “Full Access User” has the meaning ascribed in Section 3.D.i.
  9. “Intellectual Property Rights” means any and all patents, copyrights, moral rights, trademarks, trade secrets and any other form of intellectual property rights recognized in any jurisdiction whether existing now or acquired hereafter including any application or right to apply for registration of any of these rights.
  10. “Law(s)” means any and all applicable laws, regulations, statutes, rules, orders and other requirements of any international, federal, state or local governmental authority, including where applicable, the EU Directive. Where relevant to the Customer’s or User’s obligations, when assessing “applicability”, Customer and User shall take into account the Governing Law in Section 16 and the Laws relating to both the jurisdiction where User is using the Services and the jurisdiction where the Subscriber resides.
  11. “Malicious Code” means harmful or malicious code, files, scripts, agents, programs, or the like designed or intended to have, or capable of performing or facilitating, any of the following functions: disrupting, disabling, harming, corrupting, or otherwise impeding in any manner the operation of, or providing unauthorized access to, a computer system, database, or network (or other device on which such code is stored or installed), including but not limited to viruses, worms, time bombs, and Trojan horses.
  12. “Order Term” means the period specified in an Ordering Document (including any renewals of the same) during which Customer will have access to the Services.
  13. “Ordering Document" means any form (including an electronic form), either executed by the Parties or agreed to by the Customer online, that sets out the commercial terms of Customer’s purchase. All Ordering Documents shall be deemed to incorporate, and shall be subject to and governed by, this Agreement.
  14. “Services” means the Site, Software, Statistical Data, products, services (including any applicable support services), applications, tools and other resources made available by Campaign Monitor or accessible at campaignmonitor.com (or other website(s) owned by Campaign Monitor) and all related product and service names, logos, design marks, slogans, and all other material comprising the Site, Services, and Software.
  15. “Software” means any software, documentation, or data related to the Services.
  16. “Statistical Data” has the meaning ascribed in Section 5.C.
  17. “Sub-Account” has the meaning ascribed in Section 4.C.
  18. “Subprocessor” means a service provider that processes data on behalf of, and as dictated by, Campaign Monitor.
  19. “Subscriber” means any individual: 1) whose email address is included in a Subscriber List, 2) whose information is stored on or collected via the Services, or 3) to whom Users send emails to or otherwise engage or communicate with via the Services.
  20. “Subscriber List” is a list of Subscribers uploaded to the Services or created on or via the Services.
  21. “Subscription Tier” has the meaning ascribed in Section 8.B.
  22. “Subscription Plan” means the subscription type chosen by the Customer on an Ordering Document which sets out the base set of Services ordered by the Customer. Different Subscription Plans shall have different Services associated with them as further described here: Campaign Monitor Pricing and Plan Comparison.
  23. “Third Party Applications” means any software, products, tools, or applications that are used in connection with the Services that are not owned by Campaign Monitor.
  24. “User” means any person accessing and/or using the Services through Customer’s or End Clients’ account.
  25. “User Content” means anything, excluding Statistical Data, Users or Subscribers post, upload, share, store or otherwise provide through or using the Services (including, without limitation, any and all emails, messages, materials, images, text, and other content).


  1. Other Incorporated Documents. This Agreement hereby incorporates the Campaign Monitor Anti-Spam Policy available at campaignmonitor.com/policies, as updated from time to time (hereinafter, “Anti-Spam Policy”) and Campaign Monitor’s Privacy Policy available at campaignmonitor.com/policies, as updated from time to time (hereinafter, “Privacy Policy”). This Agreement, together with any Ordering Documents referencing this Agreement, the Anti-Spam Policy, Privacy Policy, and any applicable Additional Terms constitutes the entire agreement between Customer and Campaign Monitor regarding the Services and supersedes all prior and contemporaneous agreements, representations, and understandings, whether written or oral, concerning its subject matter. Notwithstanding the foregoing, if Customer and Campaign Monitor execute a written agreement for use of the Services, the terms and conditions of the executed agreement shall prevail to the extent of any conflict with the terms of this Agreement. In the event of any conflict between the terms of this Agreement and the other incorporated documents, the conflict shall be resolved in the following order of precedence:
    1. Anti-Spam Policy,
    2. Privacy Policy,
    3. Additional Terms,
    4. Agreement, and
    5. Ordering Document.

    The above order of precedence will apply unless: 1) the conflicting term is expressly stated to vary the conflicting provision of the controlling document; 2) the controlling document specifically provides that a lower order document may vary the applicable term of the controlling document; or 3) the Parties expressly agree otherwise. All rights not expressly granted herein are reserved by Campaign Monitor.

  2. Agreement Modifications. This Agreement was last modified on the date listed at the end of this Agreement (“Last Modified Date”). Campaign Monitor may make modifications to this Agreement by posting a revised Agreement on the Site and/or by sending an email to a Full Access User (or Administrator, if applicable). Customer acknowledges and agrees that use of the Services by Customer after the Last Modified Date constitutes Customer’s acceptance of the modified terms, that such modified terms shall become effective on the Last Modified Date, and that it is Customer’s responsibility to check this website regularly for modifications to this Agreement. No modification, addition, deletion or waiver of any rights under this Agreement will be binding on Campaign Monitor unless signed by a duly authorized representative of Campaign Monitor. To the extent the provisions of this Section 2.B are held unenforceable, they shall be modified or severed in accordance with Section 16.I.
  3. Additional Terms. Additional terms may apply to add-on features, Beta Features, and/or any managed services (each an “Add-On Feature”) offered by Campaign Monitor. These additional terms, available at campaignmonitor.com/policies, will be considered incorporated into this Agreement when Customer, a Full Access User, or an Administrator activates the Add-On Feature or purchases an Add-On Feature on an Ordering Document (the “Additional Terms”). Where there is a conflict between this Agreement and the Additional Terms, the Additional Terms will prevail to the extent of the conflict.


  1. Modification of the Services. Subject to Section 13.C, Campaign Monitor, in its sole discretion, reserves the right to modify the Services, or any features of the Services at any time and for any purpose, including but not limited to, improving performance or quality, correcting errors, or maintaining competitiveness.
  2. Prerequisite to Use of Services. Customer is responsible for obtaining all hardware, software and services, which are necessary to access the Services.
  3. Beta Features. From time to time, Campaign Monitor may make certain services and/or features available to Customer for use which are still in their beta stage (“Beta Features”). Customer acknowledges and agrees that Beta Features have not been fully tested and are provided on an ‘as is’ basis. Customer further acknowledges and agrees that, to the fullest extent permitted by Law, Campaign Monitor makes no representations, warranties or guarantees in relation to such Beta Features.
  4. Customer’s Obligations. Customer agrees to:
    1. when using the Business or Organization version of the Services, designate at least one User within Customer’s account to have ‘Full Client Access’ who will have administrative privileges within the account and who Customer represents and warrants is authorized to act on behalf of Customer (a “Full Access User”);
    2. keep contact information for the Full Access User updated and promptly respond to queries from Campaign Monitor sent to the Full Access User’s email address;
    3. be responsible for Users’ compliance with this Agreement;
    4. be solely responsible for the accuracy, quality, integrity and legality of the User Content and of the means by which Customer acquires User Content;
    5. be responsible for the nature and content of all of the User Content (including all content, materials, and information that Users, End Clients, and/or Subscribers upload and/or transmit using or relating to the Services);
    6. use commercially reasonable efforts to prevent unauthorized access to or use of the Services, and notify Campaign Monitor promptly of any such unauthorized access or use;
    7. be responsible for ensuring that User’s computer systems, technology or other similar items used in connection with the Services do not interfere with or disrupt the integrity or performance of the Services;
    8. adopt and maintain a privacy policy that complies with all requirements imposed by Laws (particularly as it relates to notice, consent, and disclosure in connection with the collection, sharing, and use of any Subscriber information using the Services);
    9. procure that each User complies with the terms of this Agreement as if they were a party to it, including but not limited to, the Anti-Spam Policy; and
    10. use the Services only in accordance with this Agreement and Laws.
  5. Restrictions on Use. Except where the following restrictions are prohibited by Law, Customer shall not, and shall not permit any Users or third parties to, directly or indirectly: (1) violate the Anti-Spam Policy; (2) send or forward personal mail through the Services; (3) send mail created using the Services through another service; (4) send emails to individuals under the age of 13; (5) upload or provide any social security numbers, driver’s license or state identification number or other government related identifier, financial account numbers (i.e., credit card, checking account, savings account, etc.), medical, employment, criminal records, or insurance numbers, passport numbers, or other highly sensitive personally identifiable information (collectively, “Sensitive PII”) to the Services or use the Services to collect, transfer, or store any Sensitive PII; (6) host images or content on Campaign Monitor servers or through Campaign Monitor’s Services for any purpose other than for the sending of email campaigns; (7) send or transfer any message through the Services that is greater than 300 Kilobytes or use the Services in any other manner that puts an excessive burden on the bandwidth of the Services; (8) delete, bulk unsubscribe, or otherwise alter or modify Subscriber Lists in order to evade billing thresholds; (9) use the Transactional Email Feature to send bulk commercial emails; (10) copy, modify, distribute, translate, or create derivative works of the Services or any part of Campaign Monitor’s Services; (11) except as specifically permitted by this Agreement, sell, resell, rent, or lease the Services or any part of Campaign Monitor’s Services; (12) reverse engineer, reverse assemble, decompile, or attempt to discover or extract the source code, object code, underlying structure, or algorithms, found at or through the Services or any software, documentation, or data related to the Services; (13) access the Services in order to build a competitive product or service, or copy any features, functions or graphics of the Services; (14) remove trademark, logo, copyright or other proprietary notices or labels from the Services or any Software; (15) use the Services to store or transmit material in violation of any third party rights, including Intellectual Property Rights and privacy rights; (16) use the Services to store or transmit Malicious Code; (17) interfere with or disrupt the integrity or performance of the Services or third party data contained therein; (18) hack, violate, attempt to violate, attempt to gain unauthorized access to the Services or their related systems or networks; (19) attempt to probe, scan, or test the vulnerability of the Services or perform any penetration testing against or on the Services; or (20) use the Services for timesharing or service bureau purposes.


  1. Provision of Reseller Services. Campaign Monitor may, in its absolute discretion and subject to the terms and conditions of this Agreement, allow Customer to resell the Services to Customer’s end clients (“End Clients”), which may be on a “white-label” basis if Customer uses the Creative Agency (or Reseller) version of the Services. Notwithstanding anything to the contrary herein, Campaign Monitor may, in its sole discretion, revoke Customer’s permission to resell the Services at any time.
  2. Conditions of Resale. Customer acknowledges and agrees that Customer’s resale of the Services to End Clients is subject to the following conditions:
    1. Customer agrees:
      1. when using the Creative Agency (or Reseller) version of the Services, to designate at least one User within Customer’s account who will have administrative privileges within the account and who Customer represents and warrants is authorized to act on behalf of Customer (the “Administrator”);
      2. to keep contact information for the Administrator updated and promptly respond to queries from Campaign Monitor sent to the Administrator’s email address;
      3. to set up a separate password-protected account which, unless otherwise agreed by the End Client, may be accessed only by that End Client;
      4. to promptly respond to queries from End Client and provide all customer relationship management to its End Clients, including first level support services in relation to the Services;
      5. to educate End Clients on terms related to the assessment of fees for use of the Services, particularly as they relate to Subscription Tiers and Usage-Based Features as these may be incurred without Administrator intervention;
      6. not to represent itself as an agent or employee of Campaign Monitor nor make any representations regarding Campaign Monitor, on Campaign Monitor’s behalf, or about any of the Services;
      7. to enter into binding contractual relationships with each End Client that requires the End Client to comply with the terms of this Agreement as if they were a party to it (“End Client Agreements”) and enforce implementation of such End Client Agreements;
      8. to require that each End Client provide a privacy policy to their subscribers that complies with Laws and is no less onerous than Customer’s obligations to its Subscribers and email recipients under this Agreement; and
      9. in the event that the End Client intends to transfer personal information via the Services, to ensure compliance with Laws with respect to that transfer.
    2. Customer further agrees that End Clients’ Access to, and use of, the Services does not in any way diminish:
      1. Customer’s strict obligation to ensure Users’ compliance with the terms of this Agreement;
      2. Campaign Monitor’s right to provide an acceptable use policy to the end users of its Services, including End Clients.
      3. Campaign Monitor’s right to enjoy the benefits of the disclaimers set forth in Section 3.C (Beta Features), Section 10 (Third Party Applications) and Section 11 (Disclaimers) of this Agreement; and
      4. Campaign Monitor’s right to enforce the terms of this Agreement, including, without limitation, Campaign Monitor’s right to suspend or terminate access to the Service at any time, irrespective of any impact on Customer or End Clients and without liability to Customer or End Clients.
    3. Payment of Fees to Customer. If Customer elects to have the End Client pay fees to Customer, Customer may determine, at its discretion, the fees to be charged to End Client for the Services and for any related services (such as account setup, creation of templates, etc.); provided, Customer agrees to pay to Campaign Monitor the standard fees Campaign Monitor charges for the applicable Services, irrespective of the fees Customer charges to its End Client. Customer agrees that End Client’s failure to pay fees to Customer shall have no bearing on Customer’s obligation to pay Campaign Monitor its standard fees for End Client’s use of the Services. Customer acknowledges and agrees that Customer bears all risk of nonpayment by End Clients and is solely responsible for all costs and expenses associated with collecting payment from its End Clients.
    4. Payment of Fees Directly to Campaign Monitor. If Customer elects to have the End Client pay fees directly to Campaign Monitor, Customer agrees that Campaign Monitor is entitled to deduct the standard fees Campaign Monitor charges for the applicable Services and remit the balance to Customer only after receipt of payment by End Client. In addition, Customer acknowledges and agrees that in the event of any disputes between Customer and End Client regarding fees, Campaign Monitor will be the final arbitrator of any such fee-related disputes. If an End Client fails to pay Campaign Monitor for fees incurred by such End Client, Customer shall be responsible for payment to Campaign Monitor of applicable fees within 30 days of email or other written notice to Customer.
    5. Refunds to End Client. If Campaign Monitor is required to refund any fees to End Client for any reason, Customer shall reimburse Campaign Monitor the full amount that Customer received for resale to that End Client.
    6. Audit Rights. Campaign Monitor may audit Customer’s compliance with this Section 4.B. Customer agrees to promptly provide Campaign Monitor with its End Client Agreements and other documentation reasonably requested to Campaign Monitor.
  3. Disputes Within Customer’s Account. If an End Client contacts Campaign Monitor for access to a sub-account within Customer’s account (a “Sub-Account”) or the retrieval of User Content in such Sub-Account, Campaign Monitor will first make an attempt to notify an Administrator via email and request Customer’s express permission to grant the End Client access to the relevant Sub-Account. If such Administrator does not respond within 5 days, Campaign Monitor may, but is not obligated to, use reasonable discretion to determine who owns the Sub-Account or the User Content in such Sub-Account based on the User Content and Users in that Sub-Account. If Campaign Monitor is able to discern with reasonable certainty that such End Client is the owner of the User Content in the Sub-Account in issue, Campaign Monitor may, at the request of the End Client, transfer the User Content or the entire Sub-Account into a separate standalone Campaign Monitor account and provide End Client with full administrative control of such account. If Campaign Monitor is unable to make such a determination, then End Client will need to produce a court order from a court exercising competent jurisdiction to gain access to the sub-account in question.
  4. Indemnification for End Clients. Notwithstanding any of the foregoing, Customer remains fully liable and responsible for any breaches of this Agreement by End Clients and its Users. Customer hereby agrees to defend, indemnify, and hold Campaign Monitor, its officers, directors, shareholders, successors in interest, employees, agents, subsidiaries and affiliates harmless from and against all costs, expenses, losses and liabilities arising in any way (including to the maximum extent permitted under statute, the law of tort (including negligence), equity or any other theory of law whatsoever) from or in relation to use of the Services by End Clients and/or its Users and all other acts and omissions thereof in connection to the Services.


  1. Customer’s Property. By using the Services or submitting any User Content through the Services, Customer hereby grants Campaign Monitor and its Subprocessors a worldwide, non-exclusive, perpetual, irrevocable, royalty-free, fully paid, sublicensable and transferable license to use, process, store, edit, modify, aggregate, combine, reproduce, distribute, display, perform, and prepare derivative works of the User Content in connection with the Services. For clarity, the foregoing license granted to Campaign Monitor and its Subprocessors, does not affect Customer’s (or its End Clients’) ownership or license rights in its User Content unless otherwise agreed in writing. Customer represents and warrants that Customer has all rights to grant such licenses to Campaign Monitor and its Subprocessors without infringement or violation of moral rights or any third party rights, including without limitation, any privacy rights, publicity rights, copyrights, trademarks, contract rights, or any other Intellectual Property Rights. In addition, while using the Services, Customer may provide information (such as Customer’s name, contact information, and/or other registration information) to Campaign Monitor. Customer agrees to, and agrees and warrants that it has the necessary consents to, permit Campaign Monitor to use this information and any technical information about Customer’s use of the Services to tailor the user experience of the Services to Customer, to facilitate Customer’s use of the Services, and to communicate with Customer.
  2. Campaign Monitor Property. Customer acknowledges and agrees that the Services are the property of Campaign Monitor or its affiliates, licensors or suppliers. Unless stated otherwise, all Services are protected as the copyright, trade dress, trademarks and/or other Intellectual Properties owned by (or licensed to) Campaign Monitor. Customer is not authorized to use any of the Services in any advertising, publicity or any other commercial manner without the prior written consent of Campaign Monitor. Customer’s use of the Services confers no title or ownership in the Services and is not a sale of any rights in the Services. All ownership rights to the Services remain in Campaign Monitor or its third party suppliers, as applicable.
  3. Statistical Data. Notwithstanding anything to the contrary in this Agreement or elsewhere, Campaign Monitor may monitor, analyze, and compile statistical and performance information based on and/or related to Customer’s use of the Services, in an aggregated and anonymized format (“Statistical Data”). Customer agrees that Campaign Monitor may make such Statistical Data publicly available, provided that it: 1) does not contain identifying information; and 2) is not compiled using a sample size small enough to make the underlying data identifiable. Campaign Monitor and/or its licensors own all right, title and interest in and to the Statistical Data and all related software, technology, documentation, and content provided in connection with the Statistical Data, including all Intellectual Property Rights in the foregoing.
  4. Feedback. Customer may provide feedback, suggestions, and comments to Campaign Monitor regarding the Services (“Feedback”). Campaign Monitor shall have all ownership right, title, and interest in such Feedback. Notwithstanding the foregoing, to the extent that any Feedback is deemed to be owned by Customer, Customer hereby grants to Campaign Monitor a worldwide, non-exclusive, perpetual, irrevocable, royalty-free, fully paid, sublicensable and transferable license to use, process, store, edit, modify, aggregate, combine, reproduce, distribute, display, perform, prepare derivative works, and otherwise fully exploit such Feedback in any medium or format, whether now known or later developed, provided that such Feedback is anonymous.
  5. Publicity. Unless otherwise agreed by the parties, Customer hereby agrees that Campaign Monitor may reference Customer in marketing and public relations materials, including a press release announcing Customer as a customer. Customer hereby grants Campaign Monitor a perpetual, nonexclusive, worldwide license to use and display Customer’s trademarks, trade names and logos in connection with the foregoing.


The Parties acknowledge that in the course of performing their obligations under this Agreement, each party (a “Recipient”) may receive information that is either clearly marked as “confidential” or nonpublic information which, under the circumstances surrounding the disclosure, a reasonable person would conclude should be treated as confidential (“Confidential Information”) from the other party (a “Discloser”). Recipient covenants and agrees that neither it nor its agents, employees, officers, directors or representatives will disclose or cause to be disclosed any Confidential Information of the Discloser, except (a) to those employees, representatives, or contractors of the Recipient who require access to the Confidential Information to exercise its rights under this Agreement and who are bound by confidentiality obligations, or (b) as such disclosure may be required by Law, subject to and to the extent permitted by Law, the Recipient providing to the Discloser written notice to allow the Discloser to seek a protective order or otherwise prevent the disclosure. Nothing in this Agreement will prohibit or limit the Recipient’s use of information: (i) previously known to it without breach or obligation of confidence, (ii) independently developed by or for it without use of or access to the Discloser’s Confidential Information, (iii) acquired by it from a third party that was not under an obligation of confidence with respect to such information at the time of disclosure, or (iv) that is or becomes publicly available through no breach of this Agreement.


  1. Privacy Policy. Notwithstanding anything to the contrary in this Agreement, the Privacy Policy explains how Campaign Monitor handles User Content and other data processed by the Services. Customer hereby acknowledges and agrees that Campaign Monitor will handle data in accordance with the Privacy Policy. For more information on how personal data is handled in connection with the Services as well as information on rights to access, correct and lodge a complaint regarding the handling of personal data please refer to the Privacy Policy.
  2. HIPAA and PHI. Customer understands and acknowledges that the Services are not configured to receive and store personal health information (“PHI”), as that term is defined under the Health Insurance Portability and Accountability Act (“HIPAA”) and that Campaign Monitor is neither a “Covered Entity” nor a “Business Associate,” as those terms are defined in HIPAA. As such, Customer agrees not to, and not to permit Users to, transmit, request, provide access to, submit, store, or include any PHI through the Services. Customer agrees that Campaign Monitor may terminate this Agreement immediately if Customer is found to be in violation of this Section 7.B.
  3. EU Personal Data Transfer. In the event that Customer intends to transfer the Personal Data of an EU Data Subject, Customer shall notify Campaign Monitor and the parties shall execute Campaign Monitor’s Data Protection Addendum incorporating the EU Standard Contractual Clauses provided by Campaign Monitor. Once executed, such Data Protection Addendum will be deemed wholly incorporated into this Agreement.
  4. User Passwords. Customer is solely responsible for keeping Customer’s and/or Users account name, password, and any other login credentials confidential. Customer is responsible for any and all activities that occur within Customer’s account, whether authorized by Customer or not. Customer must notify Campaign Monitor immediately of any unauthorized access or use of Customer’s or End Clients’ account. Campaign Monitor will not be held responsible or liable for any losses due to lost or hacked passwords.


  1. Payment of Fees. Campaign Monitor shall charge Customer, and Customer agrees to pay, all fees for Services in accordance with its Ordering Document, Subscription Plan, and Subscription Tier. Customer is responsible for reviewing the pricing schedule, features, and limits associated with its Subscription Plan and its Subscription Tier (available at campaignmonitor.com/pricing and also on the ‘Billing Page’ inside the application). Campaign Monitor may, but is not obligated to, contact Customer to warn Customer that they have exceeded the included features or other limits of its current Subscription Plan or Subscription Tier.
  2. Subscription Tier. Fees associated with each Subscription Plan are based on Customer’s Subscription Tier. Customer’s Subscription Tier at any given time is determined by the higher of: 1) the number of emails being sent (unless Customer’s plan includes unlimited emails), and 2) the number of Subscribers in the Customer’s Subscriber Lists (as determined by adding the number of Subscribers in each Subscriber List). Except as otherwise stated in Customer’s Ordering Document, if Customer exceeds the limits of its Subscription Tier, Campaign Monitor will upgrade the Customer’s account to the appropriate Subscription Tier and charge Customer the applicable fees for that Subscription Tier for the remainder of the Order Term and any renewals thereof. Customer has the sole responsibility for updating its Subscriber Lists to ensure Customer is being charged at the appropriate Subscription Tier.
  3. Subscription Plan Upgrade. If Customer, a Full Access User, or an Administrator accesses, uses, or activates any features which are only included in a higher-priced Subscription Plan or provides Users with access to the same, Campaign Monitor may, in its absolute discretion, upgrade Customer’s account to the appropriate higher-priced Subscription Plan for the remainder of the Order Term and any renewals thereof. Customer agrees to pay fees associated with the upgraded Subscription Plan for the remainder of the Order Term, and any renewals of the Order Term.
  4. Payment for Add-On Features. Customer may order Add-On Features at any time by using the Add-On Feature and/or executing an Ordering Document for the Add-On Feature. Customer agrees to pay fees associated with the applicable Add-On Feature for the remainder of the Order Term, and any renewals of the Order Term.
  5. Usage-based Features. Customer acknowledges and agrees that fees for certain features of the Services may be assessed based on Users’ actual usage of those features (for example, fees are incurred every time a User runs a ‘Design and spam test’). Customer agrees to pay for Users’ usage of any such features.
  6. Trial Account. If Customer sends emails through the Services while using a trial version of the Services, Customer agrees that Campaign Monitor shall charge Customer, and Customer agrees to pay applicable fees whenever Customer sends a campaign to more than 5 recipients.
  7. Payment Method. Unless otherwise listed on Customer’s Ordering Document, Customer agrees to pay Campaign Monitor all applicable fees in U.S. Dollars (or such other currency as listed in Customer’s account page), up front via credit card, for Services Customer purchases or uses in accordance with the terms listed on Customer’s Ordering Document. Customer agrees to provide accurate payment information, and hereby authorizes Campaign Monitor to charge such credit card for all fees set forth in the Ordering Document for the duration specified therein (and any renewal thereof). Payments are due for any billing period on the same date, or the closest date in that billing period, to the day Customer signed up for the Services and made its first payment. If any part of a billing period is included in the term, then payment is due for the full billing period.
  8. Taxes. All fees stated in the Ordering Document are exclusive of any applicable taxes. Customer shall pay any sales, use, value added, excise, property withholding or similar tax, duties, and any related tariffs, and similar charges applicable to Customer’s purchase of the Services assessable by any local, provincial, federal, or foreign jurisdiction and shall include any related penalties or interest, except taxes based on Campaign Monitor’s net income (“Customer’s Taxes”). Customer’s Taxes may be added to the final price charged to Customer on Customer’s invoice. Customer shall pay Customer’s Taxes with no reduction or offset in the amounts payable to Campaign Monitor hereunder. Customer will, and hereby agrees to, promptly reimburse Campaign Monitor for any and all of Customer’s Taxes (and any applicable penalties) that Campaign Monitor may be required to pay in connection with this Agreement upon receipt of Campaign Monitor's invoice.
  9. Late Payment. If any amount due is not received by the due date, then without limiting Campaign Monitor's rights or remedies, Campaign Monitor may (a) apply a late fee of 1.5% of the outstanding balance per month, or the maximum rate permitted by Law, whichever is lower, from the date such payment was due until the date paid; (b) accelerate the payment of any fees payable; (c) immediately suspend Customer’s access to the Services until payment is made; (d) terminate Customer’s access to the Services provided that Campaign Monitor gives Customer notice of non-payment and 10 business days opportunity to cure; and/or (e) condition future subscription renewals and orders on pre-payment or payment terms shorter than those specified in the Ordering Document.
  10. Fees at Renewal. Campaign Monitor reserves the right to change fees for any Services at the time of renewal and Customer is responsible for reviewing the fees charged by Campaign Monitor prior to renewal, provided no fee change will be effective until renewal of that Service (unless the fees in the prior period were designated in the applicable Ordering Document as promotional or ‘one-time’). Upon expiration of the applicable Order Term, Customer will automatically be charged in accordance with the payment method specified on Customer’s Ordering Document for renewal unless Customer downgrades or terminates its account in accordance with this Agreement.
  11. Reactivation Fee. Campaign Monitor may charge a re-activation fee to re-activate an account that has been suspended.
  12. No Refunds. Except as otherwise provided in this Agreement or required by Law, Campaign Monitor will not provide refunds or credits for partial or unused periods of service or mid-term downgrades.


  1. General Representations and Warranties. Customer represents and warrants that Customer:
    1. has the legal power and authority to enter into this Agreement, and doing so will not violate any other agreement to which it is a party;
    2. will not transmit any Malicious Code in connection with the Services;
    3. will not violate the Anti-Spam Policy; and
    4. will use the Services only in compliance with this Agreement and Laws (including but not limited to policies and Laws related to spamming, privacy, obscenity, and defamation and Laws such as the HIPAA, GLB, EU Data Privacy Laws, the Australian Privacy Act and the Australian SPAM Act and other similar or Laws).
  2. Personal Information. Customer further represents and warrants that:
    1. all personal information (including any Personal Data as defined in the EU Directive) provided by Customer to Campaign Monitor (including, without limitation, that of Users and Subscribers) has been collected with the relevant individual’s consent;
    2. Customer has informed all persons whose information is collected: 1) of the purpose for which that information was collected, 2) that Customer may provide this information to its vendors and/or service providers for the purposes of use in relation to the Services, and 3) that such information may be processed and/or stored by Customer’s vendors and/or service providers on servers located in the United States of America; and
    3. Customer has obtained the consent of such persons for processing of their personal information by its vendors and service providers in the foregoing manner.


  1. Customer agrees and acknowledges that certain features of the Services depend on the continuing availability of Third Party Applications. If the providers of these Third Party Applications cease to make their services or programs available on reasonable terms, Campaign Monitor may cease providing any affected features or services without entitling Customer to any refund, credit, or other compensation.
  2. If Customer enables, installs, or connects any Third Party Applications for use with the Services:
    1. Customer hereby:
      1. permits the transmission of and/or access to User Content to such Third Party Applications;
      2. grants to Campaign Monitor and its Subprocessors a worldwide, non-exclusive, perpetual, irrevocable, royalty-free, fully paid, sublicensable and transferable right and license to use, process, store, edit, modify, aggregate, combine, reproduce, distribute, display, perform, and prepare derivative works of any data transmitted to or obtained by Campaign Monitor from any Third Party Application enabled, installed, or connected to Campaign Monitor by Customer; and
      3. represents and warrants that it has provided all notices and obtained all consents required by Law to grant the foregoing permissions, rights, and licenses and that doing do so will not violate any third party's privacy, Intellectual Property Rights, or other rights.
    2. Customer acknowledges and agrees that:
      1. any consent given by Campaign Monitor permitting Customer to enable, install, or connect any Third Party Application does not constitute Campaign Monitor’s endorsement of such Third Party Application; and
      2. Campaign Monitor will not be held responsible for any Third Party Applications Customer uses in connection with the Services, including but not limited to, for any disclosure, modification or deletion of User Content resulting from any such transmission to or access by Third Party Applications.
    3. Customer agrees to comply with any requests by Campaign Monitor to remove any connections to or from other websites and/or applications to the Services which Customer installs.


  1. Campaign Monitor agrees to make every reasonable attempt to make sure that all email messages sent through Campaign Monitor’s Servers follow email standards, but Campaign Monitor does not guarantee that messages will look consistent across all email platforms due to the number of different HTML composition tools available. For example, if Customer uses Microsoft Word to generate HTML email messages, it is expected that recipients of Customer’s message using a non-Microsoft email application may have difficulty reading Customer’s message.
  2. From time to time, down-time, either scheduled or unscheduled, may occur in respect of the Services. Campaign Monitor will work within reason to ensure the amount of down-time is limited. Customer releases Campaign Monitor entirely of all responsibility for the consequences of any down-time.
  3. Campaign Monitor does not guarantee that any file or program available for download and/or execution from or via the Services is free from viruses or other conditions which could damage or interfere with data, hardware or software with which it might be used. Customer agrees that use of all programs and files associated with the Services is at its own risk and Customer releases Campaign Monitor entirely of all responsibility for any consequences of its use.
  4. From time to time, Customer may obtain advice or information from Campaign Monitor help or support pages, white papers, and/or Campaign Monitor’s employees (collectively, “Advice”). Customer acknowledges and agree that such Advice will not be deemed to constitute financial, legal or tax advice. Customer should seek the advice of its own advisers prior to acting upon any such Advice. Customer acknowledges and agrees that any Advice is provided strictly “as is” and that Campaign Monitor makes no warranty or representation of any kind regarding the accuracy or quality of such Advice. Customer agrees that use of and reliance on any such Advice is at its own risk and Customer releases Campaign Monitor entirely of all responsibility for any consequences of its use of and reliance on any such Advice.
  7. Subject to Section 13 (in particular, Section 13.C if Customer resides in Australia) and unless otherwise expressly set forth elsewhere in this Agreement, Customer’s sole and exclusive remedy for any failure or nonperformance of the Services shall be limited to, Campaign Monitor (at its election): 1) using commercially reasonable efforts to adjust or repair the Services; 2) resupplying that Service; or 3) providing Customer with a refund for the amount actually received by Campaign Monitor (exclusive of all taxes), for the relevant Services.


  1. Customer Indemnity. Customer agrees to defend, indemnify and hold Campaign Monitor, its officers, directors, shareholders, successors in interest, employees, agents, subsidiaries and affiliates harmless from any third party claims, losses, damages, liabilities, settlements, and expenses, (including, but not limited to attorney fees) (collectively, "Claims") related to, arising from, or connected with: 1) Customer or End Client’s use of the Services; 2) Customer’s breach of this Agreement or any representation or warranty made by Customer herein; 3) a Subscriber List or User Content (including, without limitation, Claims alleging that the User Content violates or misappropriates the Intellectual Property Rights or other rights of any third party); 4) Customer or End Client’s negligence or intentional misconduct; 5) any actual or alleged violation of Anti-Spam Policy by Customer or End Client; and/or 6) any violation of Law by Customer or End Client. Notwithstanding the foregoing, Customer shall not make any admissions on behalf of Campaign Monitor or settle any claim without Campaign Monitor’s consent, which will not be unreasonably withheld or delayed.
  2. Campaign Monitor's Right to Defend. Promptly upon learning of any Claim arising from or related to allegations that the Services violate or infringe a third party’s Intellectual Property Rights (“IP Claim”), Customer shall give notice to Campaign Monitor of any such IP Claim and immediately deliver to Campaign Monitor all original notices and documents (including court papers) received in connection with and/or related to the IP Claim. Campaign Monitor shall have the exclusive right, but no obligation, to assume defense of such IP Claim at any time and at any stage. If Campaign Monitor assumes defense of any such IP Claim, Customer agrees to, and will procure that its End Clients agree to, cooperate in the defense thereof as reasonably requested by Campaign Monitor. Upon assuming the defense of an IP Claim, Campaign Monitor may appoint any legal counsel selected by Campaign Monitor and settle any IP Claims on such terms and conditions it deems advisable. Customer agrees that if Campaign Monitor assumes the defense of the IP Claim, Campaign Monitor will not be liable to Customer for any legal costs or expenses subsequently incurred by Customer in connection with the analysis, defense or settlement of such IP Claim. Customer acknowledges and agrees that the assumption of the defense of an IP Claim by Campaign Monitor is not an acknowledgment, will not be construed as an acknowledgment, that Campaign Monitor is liable to indemnify Customer in respect of the IP Claim, nor will it constitute a waiver by Campaign Monitor of any defenses it may assert against the Customer if Customer claims it is owed indemnification for such IP Claim.


  3. If Customer Resides in Australia: Section 13.B does not apply so as to limit Campaign Monitor’s obligation to comply with applicable consumer guarantees under the Australian Consumer Law, as set out in Schedule 2 of the Competition and Consumer Act 2010 (Cth). The liability of Campaign Monitor for any liability, loss, cost or damage, however caused (including by the negligence of Campaign Monitor), suffered or incurred by Customer because of Campaign Monitor’s modification of the Services or failure to comply with a consumer guarantee when providing the Services is limited to, Campaign Monitor (at its election): (a) resupplying that Service; or (b) paying the cost of having the Services supplied again. This Section 13.C does not apply if it is not fair or reasonable for Campaign Monitor to rely on it for the purposes of section 64A of the Australian Consumer Law as set out in Schedule 2 of the Competition and Consumer Act 2010 (Cth). Nothing in this Agreement purports to modify or exclude the conditions, warranties and undertakings, and other legal rights that Customer may have available under the Australian Consumer Law.


  1. Term. The term of this Agreement will commence on the Effective Date and, unless earlier terminated in accordance with this Agreement, will continue to apply to any use of the Services by a User. Except as otherwise specified in the applicable Ordering Document, the Ordering Document and all non-expiring items added during the course of the Order Term, shall automatically renew for additional periods equal in duration to the original Order Term or one year, whichever is shorter (unless such automatic renewal is prohibit by applicable Law), unless either party gives the other notice of non-renewal at least 30 days before the end of the Order Term (or, if applicable, any renewal of the Order Term).
  2. Termination. Either party may terminate this Agreement or any individual Ordering Document as follows: (a) for cause if the other party materially breaches this Agreement or an Ordering Document and does not remedy such breach within 30 days after its receipt of written notice of such breach; or (b) immediately if the other party: (i) terminates its business activities or becomes insolvent, (ii) admits in writing to the inability to pay its debts as they mature, (iii) makes an assignment for the benefit of creditors, or (iv) becomes subject to direct control of a trustee, receiver or similar authority. Customer agrees that Campaign Monitor will not be liable to Customer or to any third party for termination of Customer’s or End Client’s access to the Services resulting from any violation of this Agreement by Customer and/or End Client. Campaign Monitor may terminate this Agreement or any individual Ordering Document at any time in its sole discretion.
  3. Right to Suspend. Campaign Monitor may suspend Customer’s account:
    1. for non-payment or untimely authorization of payment;
    2. at any time without notice for conduct that it believes, in its sole discretion, violates: 1) this Agreement or other agreements or guidelines which may be associated with Customer’s use of the Services; or 2) any Laws applicable to Customer’s use of the Services; or
  4. Effect of Termination. Upon expiration or termination of this Agreement: (a) Customer’s and End Clients’ right to use the Services shall cease, and Campaign Monitor will have no further obligation to make the Services available to Customer or End Clients; (b) except as otherwise expressly stated herein, all rights and licenses granted to Customer and End Clients under this Agreement shall cease; (c) Customer will pay any unpaid fees incurred by Customer and/or End Clients for the remainder of the term under any applicable Ordering Document in effect prior to the termination date; and (d) Campaign Monitor may delete any of Customer’s and/or End Clients’ archived data within 30 days after the date of expiration or any termination of this Agreement. Any statutory retention requirements with respect to Customer’s and/or End Clients’ data or information remain Customer’s responsibility.
  5. Survival. All sections of this Agreement which by their nature should survive termination will survive termination, including, without limitation, Sections: 4 (Reselling the Services), 5 (Ownership and Intellectual Property), 6 (Confidentiality), 8 (Fees), 9 (Representations and Warranties), 10 (Third Party Applications), 11 (Disclaimers), 12 (Indemnification), 13 (Limitation of Liability), 14.D (Effect of Termination), 14.E (Survival), 15 (U.S. Federal Government End User Provisions, to the extent applicable), and 16 (General Provisions).


If the end user of the Services is the U.S. federal government (including any federal agency), then the following shall apply: (a) Government technical data and software rights related to the Services include only those rights described herein; and (b) if a government agency has a need for rights not conveyed under this Agreement, it must negotiate with Campaign Monitor to determine if there are acceptable terms for transferring such rights, and a mutually acceptable written addendum specifically conveying such rights must be included in any applicable contract or agreement. The Services and Site, including all documentation, are "Commercial Items," as that term is defined at 48 C.F.R. §2.101, and consist of "Commercial Computer Software" and "Commercial Computer Software Documentation."

The Commercial Computer Software and Commercial Computer Software Documentation are licensed to U.S. Government end users:

  1. only as Commercial Items,
  2. with the same rights as all other end users, and
  3. according to this Agreement.


  1. Notices. Notices to Customer will be effective when Campaign Monitor posts them to Customer’s account or sends them to the email address associated with a Full Access User (or Administrator, if applicable). Notices to Campaign Monitor will be effective when delivered to Campaign Monitor: Attn. Legal Notices, Campaign Monitor, 631 Howard St, 5th Floor, San Francisco, CA, 94105, or any addresses as Campaign Monitor may later post on the Site from time to time.
  2. Relationship of the Parties. The Parties are independent contractors. This Agreement does not create a partnership, franchise, joint venture, agency, fiduciary or employment relationship between the parties. No rights for third party beneficiaries are created by this Agreement.
  3. Assignment. Neither this Agreement nor any right or duty under this Agreement may be transferred, assigned or delegated by Customer, by operation of Law or otherwise, without the prior written consent of Campaign Monitor. This Agreement may be assigned or transferred by Campaign Monitor without the consent of the Customer. Subject to the foregoing, this Agreement will be binding upon and will inure to the benefit of the parties and their respective representatives, heirs, administrators, successors and permitted assigns.
  4. Force Majeure. Campaign Monitor will not be liable for any delays or failure in performance of any part of the Services, from any cause beyond Campaign Monitor’s control. This includes, but is not limited to, acts of God, changes to Laws, embargoes, war, terrorist acts, riots, fires, earthquakes, nuclear accidents, floods, strikes, power blackouts, and acts of hackers or third party internet service providers.
  5. Governing Law. The Laws of the State of New South Wales, Australia, excluding its conflict of Laws rules, will apply to any and all disputes arising out of or relating to the Services or this Agreement (“Disputes”). All legal actions in connection with a Dispute under this Agreement will be subject to the non-exclusive jurisdiction of the courts exercising jurisdiction in New South Wales, Australia and courts of appeal from them. The application of the United Nations Convention on Contracts for the International Sale of Goods (known as the Vienna Sales Convention 1980) is excluded from this Agreement.
  6. Disputes. Customer and Campaign Monitor each agree to exclusively arbitrate any and all Disputes. Any dispute, controversy, or claim arising out of, relating to, or in connection with this contract, including any questions regarding its existence, validity, or termination, shall be resolved by arbitration in accordance with the ACICA Arbitration Rules. The seat of arbitration shall be Sydney, Australia. The language of arbitration shall be English.
  7. Overseas Access. The Services may be accessed throughout Australia and overseas. Campaign Monitor makes no representations that the Services comply with the Laws (including intellectual property Laws) of any country outside Australia. If Customer accesses the Services from outside Australia, it does so at its own risk and is responsible for complying with the Laws in the place where it accesses the Services.
  8. Export Regulations. The Services made available by Campaign Monitor may be subject to the export control Laws of the United States and other jurisdictions. Customer shall comply with all applicable export Laws, and, without limiting the generality of the foregoing: (a) Customer represents that it is not named on any U.S. government list of persons or entities prohibited from receiving exports; and (b) Customer shall not permit Users to access or use Services in violation of any U.S. export embargo, prohibition or restriction.
  9. Severability. If any provision of this Agreement is held invalid, illegal or otherwise unenforceable, it shall be deemed modified to render it enforceable while preserving the Parties’ original intent to the fullest extent, and the rights and obligations of the parties shall be construed and enforced accordingly. If the provision cannot be modified in accordance with the foregoing, then that provision will be deemed severed from this Agreement and all other provisions will be unaffected and will remain in full force and effect.
  10. Waiver. Any waiver by Campaign Monitor must be in writing and signed by an authorized Campaign Monitor representative. No waiver by Campaign Monitor of any breach of this Agreement shall be a waiver of any preceding or succeeding breach. No failure or delay by Campaign Monitor in enforcing any right or provision under this Agreement shall be construed as a waiver of such right or provision or of any other right or provision.
  11. Interpretation and Execution. The headings in the Agreement do not affect its interpretation. References to sections are to sections of this Agreement. This Agreement and any Ordering Document may be executed in one or more counterparts, each of which when so executed and delivered or transmitted by facsimile, e-mail or other electronic means, shall be deemed to be an original and all of which taken together shall constitute but one and the same instrument. A facsimile or electronic signature is deemed an original signature for all purposes under this Agreement and any Ordering Document.

Last Modified Date: January 8, 2018

Additional Terms



In addition to terms defined in the Agreement, the following definitions will apply to capitalized words in these Advanced Segmentation (Beta) Terms:

  1. "Advanced Segmentation (Beta)" means the Beta Feature offering that allows Customers to create Segments within the Services: 1) with relative date rules; and/or 2) based on limited Website and Shopify activity. For clarity, Advanced Segmentation (Beta) is currently not available as an option for segmentation of data ingested from sources other than Campaign Monitor, Shopify, and/or a Website.
  2. “Attribute Data” means a Subscribers stated interests, preferences, demographics, and other information about a Subscriber to be included in a Custom Field.
  3. "Behavioral Data" means data about Customer’s customers, prospects, and Website visitors' use and interaction with Customer’s Website, Shopify account, Campaign Monitor email, and/or other Third Party Applications which Customer has integrated with the Services (including without limitation user name, postal address, e-mail address, IP address and phone number, current page URL, user agent, browser or device used, cookie hash, referrer, date and time of activity).
  4. “Confirmation” means written documentation in a form and including substance reasonably satisfactory to Campaign Monitor that evidences Customer’s acceptance of the Segment Rule setup.
  5. Custom Fields” means the extra fields added by a User to a Subscriber List that allows the User to store Attribute Data about their Subscribers.
  6. "Implementation Support” means the initial set-up of Customer’s Advanced Segmentation (Beta) integrations and Segment Rules, as further clarified in Section 2 below.
  7. "Ongoing TAM Support” means the creation and ongoing management of Segment Rules. For clarity, Ongoing TAM Support will only include activities related to Advanced Segmentation (Beta) features.
  8. “Process(ing)” means any operation or set of operations which is performed on data or on sets of data, whether or not by automated means, such as collection, recording, organization, structuring, storage, adaptation or alteration, retrieval, consultation, use, disclosure by transmission, dissemination or otherwise making available, alignment or combination, restriction, erasure or destruction.
  9. “Segment” means a sub-list of Subscriber’s within a Subscriber List that meet the Subscriber Data criteria as selected by the User.
  10. “Script” means the Javascript tracking code that tracks a visitor's website activity provided by Campaign Monitor in connection with the Advanced Segmentation (Beta) feature.
  11. “Segment Rule” means the rule structure for segmentation of data created in accordance with Customer’s instructions.
  12. “Subscriber Data” means all Attribute Data and Behavioral Data.
  13. "Technical Account Manager” or “TAM” means the dedicated Campaign Monitor account manager that will help Customer setup and manage Advanced Segmentation (Beta) features and Segment Rules.
  14. “Websites" means those websites within which Customer installs the Script.


  1. Customer acknowledges and agrees that the Advanced Segmentation (Beta) feature and Segment Rules may only be set up with the support of a TAM.
  2. Account Setup. Customer will need to work with a TAM to set up the Advanced Segmentation (Beta) feature as follows:
    1. Campaign Monitor account setup: Customer shall instruct the TAM which Subscriber Lists Customer wishes to segment using the Advanced Segmentation (Beta) feature.
    2. Website Script setup: Upon request by Customer during the implementation process, the TAM will provide Customer with Script to install on its Websites. Customer is responsible for correctly installing the Script to its chosen Websites in accordance with instructions provided by TAM.
    3. Shopify Integration setup: Customer must authorize the integration between Shopify and Campaign Monitor by adding Campaign Monitor as an integration in the Shopify Store.
  3. Segment Creation. The TAM will create and implement Segment Rules for the creation of Segments, as instructed by the Customer, in accordance with the following procedure:
    1. Customer will send the TAM a Segment creation request via email, weekly status, or standard form provided by Campaign Monitor. 
    2. Within two (2) business days of receipt of such request from Customer, the TAM will discuss Customer’s requirements with Customer and set up Segment Rules based on this request.
    3. Once Segment Rules are created, the TAM will provide Customer with a snap-shot of the Segment Rule setup.
    4. Once Customer provides Confirmation of the Segment Rule, the TAM will implement the Segment Rule.


  1. License Grant for Script. Subject to the terms and conditions of the Agreement and these Additional Terms (including any restrictions in the applicable Ordering Document), Customer is hereby granted a limited, non-exclusive, non-transferable, non-sublicensable, revocable, license to use the Script, in the form made available to Customer, solely for the purpose of collecting data to be used in connection with the Advanced Segmentation features for use within the Services.
  2. License Grant for Behavioral Data. By adding the Script to Customer's Website, Customer thereby grants Campaign Monitor and its Subprocessors a nonexclusive, irrevocable (until Customer removes such Script from the applicable Website), royalty-free, fully paid up, sublicensable and transferable license to use, process, store, edit, modify, aggregate, combine, reproduce, distribute, display, perform, or have performed, any and all activities to the Behavioral Data solely to the extent necessary to provide the the Advanced Segmentation (Beta) features.
  3. Restrictions on Use.
    1. Customer agrees not to use, copy, modify, adapt, alter, translate, create a derivative work of, reverse engineer, disassemble, or decompile the Script, including without limitation, any other underlying ideas or algorithms of the Script, except as expressly permitted herein or required by Law.
    2. Customer may not integrate the Script on any properties unless such properties are owned, operated or controlled by Customer or properties that Customer has the legal permission or rights to access.


  1. Duplicate Custom Fields. Customer understands and acknowledges that if the Subscriber Lists used for Advanced Segmentation Beta Features have duplicate Custom Field titles across such Subscriber Lists, then any new Attribute Data associated with the Custom Field may augment or replace the underlying data about a Subscriber included in such Subscriber Lists causing that Subscriber to be included in (or excluded from) a Segment that they would not otherwise have been included in (or excluded from). Customer agrees not to include duplicate Custom Fields across Subscriber Lists used for Advanced Segmentation Beta unless Customer has obtained the right to augment and/or replace Attribute Data in the foregoing manner.
  2. Subscriber Data Processing.
    1. Customer acknowledges and agrees that in order to provide the Advanced Segmentation (Beta) features, Campaign Monitor will Process Subscriber Data on behalf of Customer in the manner instructed by Customer and at Customer’s direction.
    2. Customer acknowledges and agrees that Campaign Monitor cannot control: 1) the manner in which Customer obtains Attribute Data and collection and sharing of Attribute Data with Campaign Monitor is at Customer’s sole control and discretion; and 2) which Websites Customer installs the Script for the Processing of Behavioral Data and such installation is in Customer’s sole control and discretion.
    3. Customer represents and warrants that Customer has, in compliance with applicable Laws, informed all persons whose Subscriber Data is Processed (whether in anonymous or identifiable form): 1) of the purpose for which that information was collected; 2) that Customer may provide Subscriber Data to its vendors and/or service providers for the purposes of use in relation to the Services; 3) that Subscriber Data may be combined with other information the Customer has on file about them; and 4) that Subscriber Data may be processed and/or stored by Customer’s vendors and/or service providers on servers located in the United States of America.
    4. Customer further represents and warrants that Customer has, in compliance with applicable Laws, obtained the consent of all persons whose Subscriber Data is collected (whether in anonymous or identifiable form) for the Processing of their Subscriber Data by Customer's vendors and service providers for the purposes for which Customer is processing such Subscriber Data.
    5. Customer further represents and warrants that Campaign Monitor’s Processing of such Subscriber Data on behalf of Customer, as instructed by Customer, does not violate any Laws or rights of any third party, including without limitation any Intellectual Property Rights, rights of privacy, or rights of publicity.
  3. Upon request by Campaign Monitor, Customer shall have an authorized director or officer provide written certification that proper notices and consents have been obtained as required by applicable Laws.


Customer represents and warrants that if Customer is using the Agency or Reseller version of the Services, Customer will not co-mingle, will not instruct a TAM to co-mingle, and will not cause to be co-mingled, any of its End Client’s User Content, including any Subscriber Data obtained while using the Advanced Segmentation (Beta) features.


Unless otherwise expressly communicated in writing to the TAM, if Customer has multiple teams set up within its account and Customer is not acting as an Agency or Reseller, Customer represents and warrants that:

  1. they have provided the legally required notices and obtained any legally required consents to share, modify, update, and append Subscriber Data among multiple team accounts; and
  2. doing so will not violate any Law or third party’s privacy, intellectual property, other other rights.




Customer acknowledges and agrees that a new version of Campaign Monitor with incorporated Advanced Segmentation features may become available during Customer’s Order Term or a renewal thereof and that this new version will replace the Advanced Segmentation (Beta) features made available through a TAM. Upon release of such new version, Customer hereby agrees to be transitioned to such new version for the remainder of Customer’s then-current Order Term. Customer shall have access to all features included in the current Advanced Segmentation (Beta) offering except for access to a TAM. Notwithstanding the foregoing, Customers on a Premier version of Campaign Monitor will continue to have access to a Customer Success Manager who will help with reasonable transition related activities. Upon renewal, Customer will be charged fees associated with the new version of Campaign Monitor with Advanced Segmentation features unless the Parties expressly agree in writing prior to Customer’s renewal.


Upon termination of the Agreement or Customer’s termination of the Advanced Segmentation (Beta) feature (or termination of the feature that replaced Advanced Segmentation (Beta)), Customer shall cease all use of such feature and remove Scripts from any Websites where Script is installed.

Privacy Policy

At Campaign Monitor, we respect the privacy needs of our valued customers and members. This Privacy Policy outlines what specific information is gathered on the Campaign Monitor site and how that information is used.

Maintaining the privacy of your information is of paramount importance to us as it helps foster confidence, goodwill and stronger relationships with you, our customers. If, at any time, you have questions or concerns about our privacy practices, please feel free contact us at info@campaignmonitor.com.

Information Collection and Use

Campaign Monitor collects information that personally identifies you (“personal information”) in some circumstances, for example when you apply for our services or our customers provide your personal information to us so that we can help them communicate with you by email. The types of personal information we collect include name, contact details, identification information, organisation, title, information submitted in forms, payment details and enquiry/complaint details. We also collect personal information about your interactions and transactions with us, including any through monitoring and recording any contact we have with you by telephone, email or online for purposes including security, dispute resolution and training. We collect personal information directly from you as well as from third parties including public sources, our related companies, information service providers and the parties with whom we exchange information as described here.

We also store and manage information on behalf of our customers so they can manage their email campaigns. This includes information about our customers’ subscribers such as email addresses, emails received, links accessed (we sometimes track this for customers through our software) and other details entered by customers into our systems, which are subject to our Terms of Use but are not otherwise limited or controlled by us. It is possible that in this respect we could handle sensitive information such as information about professional association membership, political beliefs, health and religion. We do not use this information for our own purposes.

We collect, use and disclose your personal information to provide, administer, improve and personalise our products and services, maintain and update our records, manage our relationship with you and our customers and deal with your enquiries and concerns. We may also collect, use and disclose your personal information in connection with suspected fraud, misconduct and unlawful activity.

If you are our customer, your personal information is used to create your personal access to our email marketing product, and to contact you in the course of using this product. Financial information that is collected is used to verify, identity and to bill either you or your company for products and services, as applicable. Demographic and profile data collected by Campaign Monitor may be used to tailor this web site or any requested email communications, and to display information that is more relevant to you. Campaign Monitor also compiles demographic and product use information, but in the aggregate only, and may make that aggregate information publicly available. Under no circumstances will Campaign Monitor make any personal information about an individual user available publicly in this manner.

Your email address is used to only send you information that you have requested. As part of your use of our email marketing software, Campaign Monitor allows you to elect to receive, or not receive, certain information from Campaign Monitor. Campaign Monitor adheres strictly to permission-based email policy. Except as mentioned above, Campaign Monitor will not send you unsolicited email information, commercial offers or advertisements. Campaign Monitor will not sell, rent, or loan our contact lists or our customer’s contact lists (including customer data) to any outside firms not involved in the provision of Campaign Monitor services, nor will Campaign Monitor use customer contact lists for our own marketing purposes. All emails that you have requested will have an option to unsubscribe. Unsubscribe requests are fulfilled within minutes and no further communications will be sent to users who have stated that they do not wish to receive the specified information.

We may not be able to do the things described above without your personal information. For example, we may not be able to communicate with you and deal with your enquiries.


Campaign Monitor will not use or disclose your personal information without your consent, except:

  • where required or authorised by law;
  • to implement the terms of any agreement we have with you;
  • to assist the lawful investigation of a law enforcement authority;
  • to protect the rights, property or personal safety of another Campaign Monitor customer, any member of the public or Campaign Monitor;
  • the assets and operations of the business are transferred to another party as a going concern; or
  • as otherwise described in this Privacy Policy.

We may exchange your personal information with our related bodies corporate, your representatives and with our service providers that assist us with archival, auditing, accounting, customer contact, legal, business consulting, banking, payment, delivery, data processing, data analysis, information broking, research, investigation, website or technology services. Third parties to whom we disclose personal information may be located in Australia, the United States of America and other countries.

Subscriber Lists, Campaign Content and Campaign Reports

Campaign Monitor employs a range of measures to protect the privacy and confidentiality of personal information in subscriber lists, email content and reports. Campaign Monitor may scan the content of your campaigns to ensure it complies with our Terms of Use — to protect against defamatory, inaccurate, abusive, obscene, profane, or threatening material that is racially or ethnically offensive.

Communications from the Site

Special Offers and Updates

We send all new users a welcoming email to verify their new account and confirm their password and username. Established users will occasionally receive information on products, services, special deals, and a newsletter. Out of respect for the privacy of our users we present the option to not receive these types of communications. Customers can unsubscribe via the unsubscribe mechanism at the bottom of each email.


If a user wishes to subscribe to our newsletter, we ask for contact information such as name and email address. Out of respect for our users privacy we provide a way to opt-out of these communications via the unsubscribe mechanism at the bottom of each email.

Service Announcements

On rare occasions it is necessary to send out a strictly service related announcement. For instance, if our service is temporarily suspended for maintenance we might send users an email. Generally, users may not opt-out of these communications, though they can deactivate their account. However, these communications are not promotional in nature.

Customer Service

We communicate with users on a regular basis to provide requested services and in regards to issues relating to their account we reply via email or phone, in accordance with the user’s wishes.

Website Usage Information

We use your IP address to help diagnose problems with our server, and to administer our website. We do not link your IP address which accesses our website to any personal information. We use tracking information to determine which areas our site users visit based on traffic to those areas. Campaign Monitor does not track what individual users read, but rather how often each page is visited. This helps us maintain a superior and informative website for you.

Cookies are pieces of information that a website transfers to your computer's hard disk for record keeping purposes. Most web browsers are set to accept cookies. Campaign Monitor uses cookies to make your use of our website and services as convenient as possible. Cookies are useful to estimate our number of visitors and to determine overall traffic patterns through our website.

If you do not wish to receive any cookies you may set your browser to refuse cookies. This may mean you will not be able to take full advantage of Campaign Monitor's services.

In providing email campaign services for our customers, we may link cookies and IP addresses with records of emails received and links accessed to help our customers monitor the effectiveness of their email campaigns and manage their relationships with subscribers.

In some cases third parties may use cookies and other technologies such as web beacons and JavaScript on our website in connection with online services like website analytics and surveys. This may allow them to collect information about your use of our website (including your computer’s IP address) which they may store in the United States or other countries. The use of these technologies allows them to deliver customised evaluate users use of our website and other websites and provide other services relating to website activity and internet usage. Those third parties may also transfer the information they collect to others where required to do so by law, or where those others process the information on their behalf. The services we may use from time to time include Google Analytics, Yahoo, Adobe and Microsoft. You can find more details in the privacy policies for those services, including information on how to opt-out of certain conduct.

Our website may contains links to other sites. We are not responsible for the privacy practices or policies of those sites.

Security Technology

Campaign Monitor has made a substantial investment in server, database, backup and firewall technologies to protect our information assets. These technologies are deployed as part of sophisticated security architecture. All data resides in a tightly controlled, secure data center. These investments mean that information about the identity and preferences of individual members is strongly protected by Campaign Monitor against unauthorised access. We will maintain safeguards to protect the security of these servers and your personal information.

Campaign Monitor may process, store and back up its information with the assistance of those providers.


If you apply for a position with us, we may also collect information about your experience, qualifications, skills, character and screening checks (including identity, eligibility to work, health, reference, background, directorship, financial probity, vocational suitability and criminal record checks). We collect, use and disclose your personal information to assess your application, conduct screening checks and consider and contact you about other positions. We may exchange your personal information with screening check providers, recruiters, academic institutions, health service providers, professional and trade associations, law enforcement agencies, referees and your current and previous employers. Without your personal information we may not be able to progress considering you for positions with us.

Policy Modifications

We may change this Privacy Policy from time to time. If/when Campaign Monitor makes changes to this privacy statement, we will highlight the changes on our homepage and email users who have given us permission to do so. We will post any changes here, so be sure to check back periodically.

Contacting Campaign Monitor about Privacy

If you have any questions about our privacy statement, the information we have collected from you online, the practices of this website, or you wish to access or correct the personal information we hold about you, please contact us:

Postal Address
Campaign Monitor
Level 38, 201 Elizabeth Street
Sydney NSW 2000

+61 2 9521 5312

+61 2 8518 7100


In the case of access and correction requests, please provide as much detail as you can about the particular information you seek, in order to help us locate it. We will comply with any applicable legal requirements to provide reasons if we deny any request for access or correction, or to make a requested note of your desired correction with the information.

We take your privacy concerns seriously. Where you express any concerns that we have interfered with your privacy, we will respond to let you know who will be handling your matter and when you can expect a further response.

Anti-Spam Policy

At Campaign Monitor, we take anti-spam compliance very seriously. While anti-spam laws like CAN-SPAM are a step in the right direction for reducing the spam problem, we don’t feel they go far enough. Our definition of spam goes beyond the laws in most countries and encompasses what we believe to be true permission-based email marketing. Your compliance with this Anti-Spam Policy will help ensure that Campaign Monitor maintains its reputation and white-list status with major ISPs and whitelisting programs, which in turn, will ensure that you, our Customer (or, our end user if applicable), retain high deliverability rate and get the most utility out of our Services. You accept and agree that by creating an account and agreeing to our Terms of Use Agreement located at campaignmonitor.com/policies or executing a Master Terms of Use Agreement incorporating this Anti-Spam Policy, or by using or creating an account provisioned to you by one of our Customers and agreeing to our End Client Acceptable Use Policy, you are also agreeing to abide by the terms of this Anti-Spam Policy. Throughout this Anti-Spam Policy references to “We”, “Us”, and “Our” are references to Campaign Monitor, and references to “You” and “Your” are to the Customer, the Customer’s End Client, and/or the User, as appropriate in the context.


The following definitions will apply to capitalized words in this Anti-Spam Policy:

  1. “Agreement” as used here mean either the Terms of Use Agreement located at campaignmonitor.com/policies or the Terms of Use Agreement executed by and between Campaign Monitor and you.
  2. “Anti-Spam Laws” means any and all applicable laws, regulations, statutes, rules, orders and other requirements of any international, federal, state or local governmental authority regulating the transmission of electronic messages.
  3. “Permission” means express, provable, and recent permission to contact Subscribers on the topic of an email. Recent, as used here, shall mean Permission was either: 1) obtained within the preceding 12 months; or 2) obtained at anytime and ongoing communications have been sent to the Subscriber over the course of the preceding 12 months.
  4. “Distribution Email Address” shall mean an email address associated with a distribution list that enables a User to send an email to multiple recipients by sending that email to the single email address associated with the distribution list.
  5. “Spam”, as used herein, is any email sent by a User to a Subscriber who has not given the User their direct Permission to do so, or marks such email as Spam.
  6. “Transactional Messages” shall have the meaning ascribed by applicable Laws.
  7. “Transactional Email Feature” means the feature of the Services that allows a User to automatically send communications upon the occurrence of a trigger action. For example, the Transactional Email Feature may be used to have an order confirmation email sent automatically to recipients who make a purchase from you.

Capitalized words in this Anti-Spam Policy that are not otherwise defined above shall have the meaning ascribed in the Agreement.


  1. Unsubscribe Link. You must ensure that all emails sent through your account contain a Campaign Monitor (or other Campaign Monitor-approved) “unsubscribe” link, in form and substance satisfactory to us, that: 1) allows Subscribers to instantly and permanently remove themselves from your Subscriber List(s), 2) presents unsubscribe instructions in a clear and conspicuous way, and 3) remains operational for a period of thirty (30) days after sending the email. You must monitor, correct, and process unsubscribe requests immediately. You must ensure that your Users do not remove, disable or attempt to remove or disable such link.
  2. Contact Information. Each email must clearly identify the individual or organization that authorized the sending of the email (“Authorizing Party”). This means that if a third party is sending messages on behalf of an Authorizing Party, the Authorizing Party must be identified. Identification must include the correct legal name of the Authorizing Party and a registered business number (if applicable). All identification information should remain valid for at least 30 days after the email is sent. Each email must contain a legitimate physical address and contact details for the Authorizing Party and any other contact information that may be required by Law.
  3. Other Required Information. All emails must state the reason the Subscriber is receiving the message. For example, “You are receiving this message from ABC Company because you signed up for our email Subscriber List at abc.com.”


  1. You agree to import, access, and/or use only Permission-based Subscriber Lists. You represent and warrant that you have provided all applicable legally required disclosures in conjunction with obtaining Subscriber’s Permission. You further represent and warrant that you have not used any false or misleading information, names, email addresses, subject lines, or other information for the purpose of or in connection with obtaining Subscriber’s Permission. You must retain records of any Permission received and shall provide such records to us immediately upon request.
  2. Scope of Permission. You may not send emails to Subscribers on any topic that exceeds the scope of the topic that Subscriber has given you Permission to email them about. Any Permission obtained from a Subscriber shall be exclusive to you and will not extend to your Affiliates, unless such Permission was also granted to the applicable Affiliate.
  3. Permission must be obtained in one of the ways described below. A Subscriber:
    1. fills out an online form subscribing to your email marketing Subscriber List;
    2. opts-in via web form to your email marketing Subscriber List, provided that the opt-in box is not pre-selected by default;
    3. completes an offline form that clearly indicates that you may add them to your email marketing Subscriber List and they have expressly indicated their willingness to receive such emails;
    4. gives you their business card; provided: 1) you have explicitly indicated that by giving you their business card they are agreeing to being added to your email marketing Subscriber List; or 2) they added their business card to a container or pile that clearly indicated that by adding such business card they are agreeing to being added to your email marketing Subscriber List;
    5. purchases goods or services from you in the preceding 12 month period and there is a reasonable expectation that the Subscriber would consent to receiving emails; or
    6. provides you with other express written permission to be added to your email marketing Subscriber List prior to your contacting them via email.


  1. Account Approval. Unless otherwise expressly agreed by us, you may not send any emails using the services until your account has been approved by a member of our trained compliance team.
  2. You agree that you will not:
    1. mail to Distribution Email Addresses, emails addresses copied or scraped from the internet; newsgroups, purchased, loaned, or rented lists;
    2. mail to any list obtained from a third party, unless pre-approved in writing by us, which approval may be withheld in our sole discretion;
    3. use the Services to administer illegal contests, pyramid schemes, chain letters, multi-level marketing campaigns, or conduct any illegal activities;
    4. Use the Services to transmit or solicit material that:
      1. is Spam, obscene, threatening, harassing, or libelous;
      2. contains, links to, or displays nudity, obscene content, gambling related content, escort services, offers to make money online, pay day lender related content, illegal drugs, illegal software, viruses, or other content that we deem inappropriate in our sole discretion;
      3. violates or infringes the rights of a third party (including a third party’s privacy and/or intellectual property rights); or
      4. violates any applicable local, state, federal, and international Laws.
  3. Additional Restrictions.
    1. Content Subject to Compliance Approval. You must obtain prior written approval from our compliance team, which may be withheld in our sole discretion, before sending content related to pharmaceuticals, legal drugs, horoscopes, adult novelty items, diet advice, nutritional advice, supplements, or stock trading tips.
    2. Bulk Uploads. Prior to any bulk and/or large Subscriber List uploads to the Services, you must obtain prior written approval from our compliance team, which may be withheld in our sole discretion.
  4. Transactional Email Feature. You must not use the Transactional Email Feature to send non-Transactional Messages to Subscribers unless you have Permission to do so.
  5. Compliance. You acknowledge that the Services allow you to upload data related to your Subscribers and also to track your Subscribers engagement with emails sent using the Services and accordingly, you represent and warrant that you have complied with all notice, disclosure, consent, and other requirements imposed by applicable data privacy Laws prior to uploading an individual’s email address to a Subscriber List. You represent and warrant that you have complied with applicable data privacy Laws and Anti-Spam Laws in connection with your use of the Services.


  1. Subscriber Lists. We will not use any Subscriber Lists or User Content for sending spam or any purpose other than those related to the Services.
  2. Monitoring. We reserve the right, but have no obligation, to:
    1. scan every campaign for the existence of an unsubscribe link. If an unsubscribe link is not detected, you will be informed and required to include a Campaign Monitor unsubscribe link before sending additional email messages or User Content via the Services.
    2. monitor and meter the number of KiloBytes of data transferred when sending email messages.
    3. monitor any and all User Content and your use of the Services to ensure compliance with this Anti-Spam Policy.
  3. Abuse Complaints. Emails sent through the Services may generate abuse complaints from Subscribers. Our software is directly integrated into the spam reporting systems of major ISPs. If someone marks your campaign as spam, we’ll be notified immediately. You are responsible for ensuring that email campaigns sent from your accounts do not generate a number of abuse complaints in excess of industry norms. If your complaint rate reaches 0.3% of all Subscribers (that’s 30 complaints aggregated across your accounts, including your End Clients’ accounts, for every 10,000 Subscribers) you will receive a warning email requesting an explanation and tips. If your complaint rate exceeds 0.3%, we may lock or terminate your account in our sole discretion.
  4. Right to Audit. We have the right to audit your accounts and records to evaluate such party’s compliance with this Anti-Spam Policy. You agree to procure, where necessary, that your End Client’s records are made available to us upon our request.
  5. Right to Suspend. We may, in our sole discretion, remove any User Content and/or suspend or terminate your (and/or your End Clients’) use of the Services for any actual or alleged breach of this Anti-Spam Policy at any time. Any suspension pursuant to this clause will not affect your obligation to pay fees owed to Campaign Monitor.
  6. Right to Terminate. We may, at our own discretion, immediately disable your access to the Services without refund if we believe in our sole discretion that you have violated this Anti-Spam Policy.

In the end, anti-spam compliance is about common sense. Take off your marketing hat and put yourself in your Subscriber’s shoes. If they don’t recognize who you are or aren’t interested in what you’re sending, they’ll think you’re a spammer. It’s that simple.

Updated March 28, 2017

If you have any questions about our previous Terms of Use, Privacy Policy, or Anti-Spam Policy, or if you want to report spamming activity by one of our customers, please contact our abuse department at:

Postal Address
Campaign Monitor
Level 38, 201 Elizabeth Street
Sydney NSW 2000

+61 2 9521 5312


Please note that the contact information provided above is regularly updated.